Used Volvo

I bought my car a week ago after having worked on the purchase for a number of weeks. There were some glitches in the processes of first, problems with the site having difficulty accepting my trade-in information and second, having a problem overlooked with the vehicle even though one that was identified was handled. Both incidents took extra time in completing the purchase. The second has made it necessary for me to go to the dealership for service which I had hoped to avoid. The idea of purchasing the car online, avoiding dealerships and having it delivered to my door was most impressive. What was distinctive about the Carvana experience was way in which the problems were handled. Every advocate was apologetic, admitted the mistakes and set about fixing them as quickly as possible. Every advocate was also polite and respectful, which goes a long way with a senior citizen like myself who was leery about this process of buying a car. I would give Carvana a 5 star rating for customer service and a 4 star for attention to detain in the pre-delivery inspection. Greater care in the latter area would improve ratings overall.

Helpful and polite advocate. The process didn't work well. The car was outside and being cleaned when we arrived. They put it back in the "machine" and the "machine" locked up and the car wouldn't come out. Not sure I get the point of the machine. I would have been happy if they just pulled it around to the front and let us look at it. Lots of back and forth using 3rd party financing made the process painful plus this weird requirement to do 3-way phone call to verify funds in my checking account. I think my last purchase at a dealer was easier. Just took letter from credit union and they did everything right there. I like the car but I felt like it wasn't as clean as it could be. We found mud on outside and inside the car. Not a super big deal just annoying.

The process is quite simply "awesome!" From the car search, choosing the car, getting the financing done and delivery you cannot beat CARVANA. I absolutely hate going to dealerships and giving my "3 walk away rule" to the sales people...meaning they walk away from me 3 times to "check with someone" and on that third time I am gone. I didn't speak with a single person until my car was delivered. The price was quite lower than comparable dealers like CARMAX and other non-haggle places. There was no 2-3 hour deal making conversation, 1-2 hour finance process, 1-2 hours of waiting around or general aggravation. I did the entire thing from my PC in my home office in about an hour and that includes gathering the necessary documents. I started on this past Saturday and the car was delivered on Tuesday. We have our car and are in the 7 day test own. I will be happy to update as we go through the process.

The purchase process was very easy. I submitted all my paperwork online and I was able to receive the car on the delivery date I requested from the start. It really worked just like they advertised, no hidden fees or surprises. The delivery crew was professional and patient in going over the paperwork with me. There were some scratches to the hood of the vehicle that happened during the transport. The delivery crew pointed those out and promised to have those repaired. I still have to go through the process of getting that taken care of, so assuming that goes smoothly, I can't complain. I would recommend Carvana improve the way they communicate steps in the process between filling out the paperwork and receiving the vehicle. I didn't actually receive a confirmation until just a few days before the delivery when a loan officer contacted me and let me know everything was in order and they didn't need anything further. For me this worked out fine in my case but I can see how it might be frustrating if the loan needed adjustment or were rejected.

I saw the commercial for carvana and I was in the market for a new car. The car I purchased is great... Only hiccup was that it arrived 10 days late. However, I found the entire process easy and the advocates very helpful.

I've had this car for one week now and am very pleased with the experience. It has never been so simple to purchase a car. I kept waiting for a shoe to drop! This car is exactly how it was described online. What a nice surprise thank you gift from Carvana as well, that has never happened to me from a brick and mortar dealer.

Let's just say I'll never step foot in a dealership ever again! This was the easiest, least stressful, hassle free purchase of a vehicle I've ever made. I love my Volvo S60 and Carvana and their fantastic customer service team have earned a customer for life.

I thought this could not be real. I wouldn't have believed it to be true if I didn't drive to Atlanta from North Carolina to pickup my car which was waiting for me behind door #3 (lol)! The entire process took less than a day to get everything done, with no hassle from a dealer! I filled out the application online Thursday afternoon and by Friday morning I was ready to pickup my car. Only I had to wait until Saturday to do so. Alison waited for me to arrive just a little after closing time (Thanks Alison) About 30 minutes later I was driving off with my new 2012-volvo-s60-t5! The best major purchase process I will ever have I'm sure! Thanks Carvana!

Very impressed with the professionalism and with the entire process! I plan to buy another car for my son.

This is an amazing and easy way to buy a car. The process was so easy and fast that I actually called Carvana to make sure I was seeing everything correctly. The attention and focus on customer service is great. The car was everything they said it was. I would use this again. No sales pressure at all.