In 2000, when the internet was still young, I tried purchasing a car using one of the early online, no haggle buying options. After securing my deal online, I walked into the dealership, shrugged off the looming salesmen and went straight to fleet sales where I sat with the fleet sales manager, finished the paperwork in about 15 minutes, and took delivery of my car. It was a fantastic experience after years of traditional car lot shopping.
Carvana reminded me of that breakthrough experience. It took awhile to find the car I wanted (I was very particular and the vehicle was less popular than some) but the regular email notifications kept me abreast of what was available. My only mistake was not jumping as soon as I saw the vehicle available. "You snooze, you lose," they say. I hesitated and an hour or so later when I finally clicked through, the car was marked as reserved. I signed up for notification if it became available again, and sure enough, the next morning I had an email saying it was available again. I clicked and purchased.
The process was super easy, smooth and free of any complication. It would have been fun to pick up the car at the Carvana Vending Machine, but given the state of things these days, home delivery made more logistical sense and the vehicle arrived at the scheduled date and time on a shiny Carvana flatbed.
Albert, my delivery guy, wasn't just a truck driver. I received all the same attention and consideration (covid-safe practices as well) that I would have received from any reputable dealer. Paperwork was easy and organized, a few signatures, a walk around the car, and I was on to my 7-day trial period.
The car was great and as described. Carvana was great and I am happy with my purchase. Perhaps I could have saved a few dollars by chasing a private sale (as with any retail sale) but the price was exactly fair, the service was great and I got a great warranty for a used car (I also opted for the extended warranty). No regrets here.
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