Used Cars for sale in Detroit, MI

What a wonderful experience! From the ease of browsing to the fine tuning of the the paperwork, EASY! I purchased my smart car on Monday and had it delivered to my home in Metro Detroit the following Friday. It was clean and had a full tank of gas, I was ready to take it for a spin. Between Monday & Friday everyone who assisted me was spectacular. Would I recommend Carvana, Yes!

First Off, I am not a Millennial, which I believe will be the basis for this company's growth, I am a Baby Boomer from Detroit raised thru the generations of Motown car buying. The ease and convenience with which this process worked was amazing and flawless. I could not find the vehicle I wanted in my local market, I viewed car condition, Carfax description and and pricing on Carvanna. Everything was handled for me from delivery, plate registration and follow up from a fantastic associate, Gabby, well done!

I got nothing but patience from the folks at Carvana, no rushing. Other than their tailored-to-you service on the phone and at delivery, they are much clearer on return policies, refunds, and other "what-ifs" than a close competitors, i.e. another online dealer. The risk of buying a vehicle online seemed huge...until I experienced transparency from Carvana. Considering the sheer number of standard dealerships available here in the Metro Detroit area ( as you can imagine; at one time we had 31 Ford dealers alone in the area, no joke), Carvana easily gives them a run for their money, in my book. Will definitely consider buying another vehicle from them in the future.

I don't even know where to start! Should I start with the amazing customer service? Or should I start with the great user experience? Or should I start with the amazing selection of cars? Overall it's an amazing and unique experience to buy a car through Carvana and I am so glad I bought my first car ever through Carvana. I was very close to buying a car at a dealer early this year and my experience there was horrible. The car salesman got offended when I said I didn't like the car and was no longer interested in buying it. Having the amazing 7 day grace period to switch to another car, with Carvana, is amazing. You don't feel pressured into buying it. I love that you are also not pressured into buying it when they bring it to you. The person that brought it to me was so nice and I felt comfortable with taking my time looking at the car and testing it before making my final decision. I MUST talk about the MOST AMAZING user and customer experience. It is so easy to look through the many cars that they have and look at all the specs and prices. There is someone always willing to answer your questions either through their chat or the phone. I can go on for ages about how happy I am with the customer service that Carvana gives. Overall I would 1,000% recommend to everyone about buying their next car on Carvana. It is a unique experience and it is so easy and the best part is that you never feel pressured throughout the whole process. I want to send a shoutout to the Detroit Carvana Team! You guys are the best and thank you for making the process of buying my first car the best thing ever! BUY YOUR CAR AT CARVANA! You won't regret it.