I am blown away at the amount of personal customer service I've received, and how easy this experience was. Like the best of both worlds where I was able to control my own shopping experience, but had amazing customer service reps there for me if I needed them. I have always hated the all-day-long dealership experience where you have several different people "mansplaining" to you about how interest rates work. I loved buying (and selling) with Carvana. My after purchase experience was even better. Any little hiccup I encountered there was help along the way. I never felt ignored or brushed off. In particular, Serenity on the call line has been excellent. She is kind and helpful and very good at what she does.
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