Used cars in Atlanta, GA
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cars in Atlanta, GA Reviews
OVERALL RATING
4.4 OUT OF 5 (10000 Reviews)
- Patrick K.JUL 28, 20222015 Toyota SiennaAtlanta, GAThe ease of getting approved and getting a car is great. When we received the car there were several things that were a little rougher / scratches and chips that were not mentioned in the original listing. One big one is that the headlights are fogged and chipping which was not mentioned at all. It wasn't a big enough deal to return the vehicle but a little disappointed that it wasn't clearly shown in photos.Read More4.0 OUT OF 5
- Paula W.JUL 20, 20222016 Kia OptimaAtlanta, GAEverything was easy , I'm so happy I went with Carvana.Read More5.0 OUT OF 5
- Lakeshia T.JUN 21, 20222018 Jeep CompassAtlanta, GAMy vehicle needed repairs. I waited over a month to obtain the car. Which is understandable but, I requested and spoke with over a handful of individuals regarding exactly what repairs were being conducted and I never received any answers. It's as if you all are in different pages. There's no transparency and no accountability. This is ridiculous! As a customer, I felt I was more of number rather than being a valued customer. I started off excited and pleased and ultimately ended with disappointment before I received my vehicle. The car was not cleaned up to par on the inside as it should've been. Positive note, the delivery driver was great!Read More3.7 OUT OF 5
- Rasha H.JUN 20, 20222021 Kia ForteAtlanta, GAA smooth process. Loved how easy it was to purchase a car.Read More5.0 OUT OF 5
- Tonya C.JUN 17, 20222020 CHEVROLET EQUIN LTAtlanta, GAThe entire process was fast and easy. My delivery driver did a wonderful job, even in the rain! She was awesome!Read More5.0 OUT OF 5
- Toweka W.JUN 7, 20222018 Kia CadenzaAtlanta, GAOnly issue was car being delayed a week . And having to pick up the car at another scheduled time instead of delivery to avoid further delay.Read More4.5 OUT OF 5
- Andrew M.JUN 6, 20222013 Volvo C30Atlanta, GAWas not sure I was going to like this "new way to buy a car" but it was surprisingly smooth and simple end-to-end.Read More4.8 OUT OF 5
- Babette S.JUN 11, 20222019 Nissan SentraAtlanta, GAThe entire process was easy going and stress free. I was very pleased with the processRead More5.0 OUT OF 5
- R Herbert E.MAY 26, 20222017 Jeep Wrangler UnlimitedAtlanta, GAWhile the buying process was extremely easy, the challenges began when the car was delivered. There were a number of minor issues and one MAJOR issue. The major issue is that the previous owner's registration was left in the vehicle providing (I assume) the person's home address. Further, the navigation system history was not cleared and the previous owner's home address (now confirmed) and the last 35 places she visited were all available for me to see. Both of these items are major privacy violations and I reported them to Carvana. When I did so the person I spoke with was appropriately horrified and assured me I would receive a formal response that I requested so that I would feel comfortable that my report was taken seriously. I have not received any response to date. The more minor issues began with the interior of the car not being clean. While Carvana did respond with a $100 rebate to have the car detailed, it showed a lack of attention to detail. I must stress, however, that I feel the response to this was appropriate and appreciated. My concerns about attention to detail were later supported, however, when I found the license plate bracket was missing two screws that were intended to attach the license plate bracket to the car. When I consider that someone at Carvana actually attached a temporary plate to a loose bracket and did nothing about it, it's concerning. The $4.00 I had to spend going to the dealer and getting the correct screws isn't a big issue. But if this was overlooked, what else might have been? In addition, the roof removal toolkit and freedom panel storage bags, both of which were listed in the original window sticker that Carvana provided, were missing. I asked about them at the time of delivery and was told to report them in the dashboard (which I did). After not receiving a response to these items I called and was told to call Silver Rock which I did. When I called Silver Rock, however, I was told that they only dealt with damaged items and not missing items and that I would have to take that up with Carvana. When I did, however, I was told it would not be addressed and that the "seven-day return period" had ended. While I had no intention of returning the car for these items, I would have at least expected them to be responded to. Further, I would recommend that if things are listed on the original window sticker and Carvana is going to provide that sticker as part of the sales process, that items that are not included be specifically highlighted.Read More3.5 OUT OF 5
- Dorothy Fenner C.JUN 4, 20222012 Toyota RAV4Atlanta, GAI was told by some of my friends and family that the Carvana experience was great- easy, efficient and reliable. There were two delays in the delivery of my vehicle, and I personally struggled with the website, but overall ( and with the help of my son), I found the experience more pleasant than a dealership.Read More4.0 OUT OF 5
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