Used Cars for sale in Washington, DC

From the get the process is simple easy fast and best of all NO PRESSURE! I loved their customer service as well as thr delivery service! I live in Washington State and it was exciting and easy! I literally have no complaints and I LOVE MY CAR!!

Saw a car listed on TrueCar that showed a Washington D.C. dealer. Was Carvana. I had to be the communication between my bank (who had already approved a car loan prior to finding a car) and Carvana. My bank couldn't communicate with Carvana to approve payment. Carvana did nothing to help this communication. The car I was promised for 10.5, scheduled by a Carvana rep was shown by another rep as being a 10.11 delivery. At no time did Carvana try to contact me to initiate resolutions, facilitate the purchasing, nor take ownership of issues occurring. I had to work between the lack of communication from Carvana and my bank whose loan officers stayed late to try to communicate with Carvana to no avail. After getting the loan officer to fax the verification to Carvana, I was chastised by Carvana concerning a written fax of authorization and the check wasn't good enough for Carvana and a phone call was necessary... even though my loan officer tried for two hours past her shift to get a hold of a Carvana rep. I did half the work of a car sales man, had money in hand, and was lead to believe the vehicle was available far earlier than it was because Carvana doesn't know how to do business.

I bought our car a month ago and absolutely loved the buying process and the car. I was recommending Carvana to everyone bc the buying process was amazing! Then after exactly 3 weeks of having the car it broke down. I'm 7 months pregnant and I had my 1 year old son in the back and it shut down after I hit the throttle pulling out onto a busy road. It's scary when stuff like that happens especially when you have your baby in the back seat, I was a mess. We had triple A pick it up and take it to their repair shop because that is the only one that the 100 day warranty allowed that was somewhat close to us (40 min away). They called a day later and said the oil was so dirty and also had flakes of metal in it. So they cleaned out the solenoids that were clogged and had me come pick up the car. I called Carvana because any metal in your oil is a huge red flag. They assured me that the oil was changed before they delivered my car (the mechanics assured me there was no way this was true). The mechanics said that the metal could have caused a lot of damage to my car engine that they would not know about without tearing apart the engine. I told Carvana this and they told me to take it up with the 3rd party warranty company (which obviously doesn't not cover tearing apart the engine for preventative reasons). Carvana also told me, in a direct quote from an email that 'we do not tear apart engines in our vehicle inspections'.... duh, all it would have taken was a quick look at the metal and dirt filled oil that they are 100% supposed to change. I highly doubt they even ever looked at the vehicle. So now it has been 4 weeks and 5 days since my Carvana purchase. I was going to take it to my trustworthy mechanic next week to have a quick look at the oil again to make sure it was clear but the vehicle has broken down again. Triple A has just picked up my car for the second time in a month. The worst part of all of this is that my husband is in the navy and we are moving June 28 to PA for his tech school and again Oct 2 to Washington state, with my one year old and our new baby, we don't have the time or money to deal with this disaster of a car. It's also very scary to have a car loan on a car that doesn't work properly. We have to rely on it to get our family across the country. Carvana has sent us 2 emails, offering no solution just customer service reps who 'feel our pain' and 'would also be upset'. Purchasing a car from Carvana has been a terrifying experience to say the least and I would gladly pay any dealer fee over purchasing a train wreck of a car. Most dealers offer a 30 day warranty but the nice thing is you can take it back to them directly instead of dealing with a Carvana rep who is miles away and totally leaving you on your own to deal with the junk they sold you.

The overall experience with carvana was good. Easy to look at and browse vehicles. Carfax reports, damage on pics etc... I did however have a few issues. My biggest being with the registration team. I am active duty military living in North Carolina and a home of record in Washington State. When I asked to register my car in washington, which i have done for the past 12 years of being in the military and living in michigan, oregon, alabama etc.., i was told that they couldnt do it. They said i needed to provide a utlity bill proving i lived in washington which obviously doesnt make sense because i live in north carolina. I told them that in the past when dealing with the DMV i send a pic of my military ID, my active duty orders showing where i am stationed and the paperwork stating that Washington State is my home of record. The carvana registration team said nope. We need a current utlility bill proving residence. So i had to register it through North Carolina and now next year will have to register it myself through washington. Second thing with the registration team was my ID. I had an expired Drivers License that is still legal to use and have as long as i am actuve duty. Again, the carvana team said they could not accept this or finish my purchase with this. They told me i had to go get a North Carolina ID to finish the purchase. I dont know the "carvana" rules but i do know state law and my id is 100% legal with my military ID. So then i had to go to the local DMV, waste 2.5 hours of my life and 45 bucks on something i didnt need. Once my first mini van was finally delivered i told the driver about what had happened and she, a veteran, told me that the company is expanding so fast that a lot of the people arent getting the proper training they need, especially when it comes to military folks and the non standard paperwork with out of state registration and such. My advice would be that there should be sufficient training when it comes to active duty military paperwork in regards to home of record registration and such. Other than that my overall experience was good. There were some other things i could talk about but feel ive rambled on too much already so ill just leave whoever reads this with that.

I bought the car online from Washington State flew to Arizona and picked it up. Everything was ready I Literally was literally in and out in 22 mins. The front desk gal was very kind and professional. The only thing that could of been better was the car wasn't real clean. I think they should detail the cars. Mine was quite dirty.

Great concept. I was traveling in Washington DC and had limited time to find a car for my mother who lived in California. I searched the Carvana Website, found a car, reviewed all the photos/details/blems, accepted the car, made the transaction and the car arrived at mom's the following week, as described and in great condition. The only reason I'm not giving them 5 stars is because several times (3) I was supposed to get a return call from them which did not happen. However, everytime I called them, they were very easy to deal with and very helpful. I believe they are still relatively new and are pretty overwhelmed and short staff. Bottom line, I would buy from them again.

The entire process of buying my 2018 GMC Terrain with Carvana was by far the best car buying experience I've ever had! Carvana's customer service alone was really great and really stood out - very friendly, not pushy at all, real, normal people who were always happy to help answer any questions. Everything was explained in detail along the way and we were always completely aware of what the next steps were going to be and what to expect. Everything was and is exactly as advertised if not better! All the given time frames were met or exceeded the entire time including the car being delivered to my home 2 days sooner then expected in the midst of the snow storm in Seattle, Washington a couple of weeks ago!