Used Nissan Altima

Why do dealerships have an internet dept? I have tried on numerous occasions to contact dealerships via email and all they would ever tell me was "Lets make an appointment and you come in." Well to me that's not informative. I could have done that on my own. Well after buying with Carvana, all these dealerships need to do away with there internet dept because they have no clue how to even begin to sale a car online. I have been looking at Carvana for a while. I would find a car I liked but would chicken out about doing anything because I couldn't believe this process was real. Well 4/9/17 I decided what the heck. Try it, see what happens and I did and I have to say it was the easiest car buying experience I have ever had. Applied for financing, approved. Just like that. All paper work was signed online. Chose the time for delivery and that was that. I even called customer service and asked if this was for real and they told me "yes, I had just bought a car online." Gave me instructions on where to send proof of insurance and told me what to expect when the car arrived, which was on time, and was exactly how they said it would be. Had a few papers to sign at delivery, odometer statement, title transfer, and a couple other papers and that was it. It was delivered on 4/12/17 and the Carvana associate who brought was just as nice as she could be. As for the condition of the car, it was wonderful. I know some say they couldn't buy without seeing it first but those pictures and views of the car are point on and with a 7 day test drive with 100% money back guarantee, how could you loose. I don't know about you, but I have never bought a car at a dealership and was told I could bring it back within 7 days if I didn't like it or was dissatisfied and get my money back. I am very satisfied with this purchase and would definitely do it again. Thanks Carvana!!

I've only had my vehicle (2014 Nissan Altima) for a couple days outside of the test drive period and I still feel pretty good about my purchase. The car was very clean when it arrived and looked as advertised and the bonus was that it drives pretty great! The absolute best part about the process was how easy everything was, the whole process may have taken me 72 hours from when I created my account to when my car arrived. Can't beat that.

Buying a vehicle through Carvana has been the best experience. Communication is excellent. Very kind, respectful and non judgemental staff. They go above and beyond to be of assistance.

I want to thank everyone for the great thank everyone for the great experience and wonderful customer service, since totaling my car recently this is the only thing that was made easy and very worthwhile, I personally want to thank Christine Anderson for delivering my car and making me feel special, Kudos to Carvana I will be more your walking billboard.

I just purchase and love it.great customer service

This was the first time i have ever bought a car this way and it was an excellent move thanks to everyone i had to deal with

This was a very easy buying process with Carvana. I have been following them for a few years (since they started) but finally had the opportunity to do business with them. I will break it down with PROs and CONs: PROs: 1. Easiest Contract signing for Loan Documents. All of them are online, and you can print them out and carefully read them and take as long as you want to go over all the documents. If you've ever bought a car from a traditional dealership, then you may have got the feeling of being rushed in the Finance office while signing papers, with them staring at you to finish signing. Since I had already reviewed the documents at home, I waited to e-sign them when I picked up my car, and it took 2-3 minutes. 2. I chose to drive to the Altanta location to pick up my car. When I arrived, it was detailed well, inside and out. My particular vehicle looked as good, if not better than the pictures from the website. 3. No pushy salespeople. The advocates at the Carvana office did not seem sales trained were very courteous. 4. With test drive and all, I was done within an hour and driving home in my new-to-me car. 5. No prepayment penalties when using Carvana's financing, as I did. This is/was important to me, since Ally, my previous lendor, would not allow paying down the balance. CONs: 1. Arbitration agreement is a little weird. Never had to sign anything like that when buying a car before. You can opt out, but you have to do it in writing after you have signed the contracts. Why not let the customer not sign it in the first place? Since there is an opt out option, I still leave this review at 5 stars for initial buying experience. 2. The first car I picked out was delayed in arrival to Carvana in Atlanta, due to the shipping carrier having a breakdown. It was more of an inconvenience than anything, since I was originally planning on going on a Saturday for pickup, but it was delayed to the following Thursday, in which I had to take a day off work for. I ended up switching to a different vehicle, and the pick up time was still on Thursday. 3. There is some weird paint spray underneath the vehicle, and its not the same color as the vehicle, which I didn't notice until I got home. Not sure why this paint spray is there, since it was a beige-ish color and nowhere near the car's color. Not annoying enough to my to return the vehicle, and it's only underneath (which is odd, nonetheless). 4. The tires were inflated to 49 PSI. All four of them. The max PSI rating was 44 PSI, and the recommended rating was 32 PSI. I am unsure why they over-inflated the tires, but this is something that could have potentially been dangerous. Again, I caught it quickly so no harm, no foul at this point. That 49 PSI was at a dangerous level from what I've read. I could have easily had a blowout if I hit a bump the wrong way. Just think of it like an over-inflated balloon, which is easier to pop.

I was hesitant at first but am so glad I purchased my car through Carvana! The customer service has been outstanding. Before delivery, my car unexpectedly had a safety recall. They had it taken care of the next day and even reimbursed me for my rental car as it delayed my delivery one day. The car was immaculate and I am thrilled with the entire easy, stress free experience of Carvana. I can't imagine buying a car any other way now!

I absolutely dreded getting a new car or going through the car buying process until I was referred to carvana. From beginnning to end, this was a wonderful experience. my credit is not great and I got a very good car payments. I would definitely recommend carvana to family and friends.

I just got my car yesterday and I'm loving it.It's was well worth