Used Cars for sale in Phoenix, AZ

What a very smooth process. Paige and Jessica In the Phoenix home office were so professional, patient and knowledgeable. And last but not least a young lady named Jamaica at the Atlanta local store was a pleasure to deal with as well. Highly recommend buying a car through Carvana. I'm so pleased with my 2014 BMW 535ix and the extended warranty I purchased in addition.

This is our first time buying a car sight unseen. The pictures shown on the website are very accurate. We decided to take a chance on this new concept based on the reviews of others. So, all the reviews about Carvana are true! The buying process is very simple and streamlined. We experienced no delays or hiccups along the way! Our paperwork was completed in a timely manner and our delivery was about 30 minutes ahead of schedule. Great! When we saw our driver with his Carvana rig, we knew right then that this company and its vision were true. The Employees: As a person with a business degree, I know what it takes to attain growth. Good, proficient, employees are at the very foundation of every successful organization. Let the competition weep because Carvana's employees are simply the best! Everyone we dealt with had very high levels of customer service skills. This factor alone will allow growth through word of mouth and growth through repeat customers. I certainly will come back to Carvana again when I need another car. Lastly: Shout out to Chase and Victoria in the Phoenix office and Robert from the Raleigh office. You guys are 5 stars! Long live Carvana!

Scene: I drive 100 miles round trip for work 4x/week. I set out to buy a nice dependable & fuel efficient car. After visiting several dealerships and wasting TWO ENTIRE DAYS (no exaggeration, I spent 2 days driving around to dealerships and looking at cars). Enter: Carvana stage left. I found a car I wanted and ordered it. No $750 dealer documentation fee? Sweet. It was set to be delivered in just a few days. Score 1 star for Carvana. Delivery day arrives. I get a call from Allison in the Atlanta office, while my family and I are at the aquarium. My car won't be able to be delivered because the transporter never showed up for work. OMG. Panic attack. I have work tomorrow and no way to get there. 1 star lost for Carvana. I'm freaking out. I knew I shouldn't have purchased a car online, what was I thinking!? But wait, wait, Allison reassures me that we can reschedule my delivery and she would arrange a rental so I had transportation until then. Oh. Okay. Whew. Star back to Carvana. Allison suggested that I check out financing through Carvana now that I had a few more days before my car arrived. My bank gave me a pretty competitive interest rate, but Allison somehow convinced me to check it out. Turns out Go Financial (Carvana's partner financing company) was able to cut my proposed interest rate in half. Star 2 for Carvana. Well, I always wanted a big red bow on my car. So, I called Customer Care and got awesome JT in Phoenix with a birthday 3 days before mine (10/7). He didn't think that my obnoxious request was silly at all. In fact, he said he would let the transporter know to make it happen. Star 3 for Carvana! Fast forward to Delivery day. My car is here ! With a big red bow on top and filled with Carvana swag and 2 gift cards. 2 stars for Carvana! Wait. What's that on my trim panel? Is that oxidation? Bummer. That wasn't in the photo online. My transporter (who was awesome, very professional and very courteous) assured me that I could either return the vehicle or pay out of pocket to have it taken care of and get reimbursed. I opted to do the latter because I didn't want to be without my new baby for several days. I got the paint issue taken care of and after submitting the receipt for reimbursement, including a days worth of rental. I got a response within 5 hours advising that everything was approved and my check was being issued. All within 5 days of my car arriving. Another point for Carvana. That's six stars. 6. Out of five. Yeah, they're that awesome. I have never felt more at ease with a car dealership. Ever. I'm recommending Carvana to anyone that will listen. Thank you to every customer care advocate that I have interacted with because they were all helpful, kind and providing excellent service. However, please give a SPECIAL thanks to the following representatives, in no particular order: - My transporter (I'm sorry, I never got the spelling of your name, so I won't try to butcher it) - Allison in the Atlanta office - Shawn & JT in the Phoenix office You guys have made this experience awesome. Thank you for your focus on customer service in a world where such a focus is no longer common.

Found the car of my dreams on Carvana -- a 2013 VW Beetle convertible - cherry red - and bought it with pretty much a click. The price was great, and the process was pretty easy and beats the heck out of wasting hours of my weekend going to a car dealership - not to mention the icky feeling you get negotiating with car salesmen. I love the car and the process was fairly easy. I gave 4 stars instead of 5 for some minor reasons: 1) long hold time when calling Carvana; 2) some processes are not explained really well on the website, e.g. there is a delivery fee if you live out of their delivery area, and the delivery time is longer than the website promises if you are out of area (I live in Phoenix, a major metro. Neither of these things are a big deal and the wait wasn't THAT long...BUT the website doesn't make clear when you are purchasing); 3) the mobile site needs to be upgraded to match the desktop site - you can't click in to "my garage" from the mobile site... and why don't they have an app? Anyways, it still beat going to the dealership by about 1000%. I would recommend Carvana to anyone.

Where do I start? I found my 2013 Passat on the site and spent a few days looking through it. I had my fiancé look it over, and after getting the green light, from the boss ;) I logged in and clicked the purchase button. From there I uploaded my docs and finalized the whole process. I got a call from some of the "advocates" who treated me as their name suggest, fairly and honestly, and they scheduled my delivery. The car was being shipped from their reconditioning facility in Atlanta to us here in Phoenix and I thought it would be a hassle setting all that up, but they took care of EVERYTHING. I literally just sat back and waited and about a week later my car arrived. I can honestly say it looked even better in person than it did on the site!!! Way to go guys, best car buying experience ever.

I found the vehicle I wanted online. Carvana had the best price of anyone and even though I did not finance with them they were within 1/2 a percentage point of my credit union. The buying experience was phenomenal, from the first person I spoke with in Phoenix to the two young ladies who delivered my vehicle everyone was extremely upbeat and professional. After purchasing the vehicle there was a slight delay in delivery after the pre-delivery inspection in either Dallas or Atlanta found a rock chip in the windshield that was not noted in the online description. Carvana replaced the windshield before they would deliver the vehicle. Outstanding customer service. I will definitely buy my next vehicle from Carvana.

Website was a breeze to navigate, find the car I was looking for and upload trade documents. Delivery took very little time and was almost effortless on my part. Communication between the team in Phoenix and my local delivery driver could have been better. I had to repeat some requests, information and paperwork. Otherwise a perfect process. Even with the minor miscommunications the process is far better than traditional dealerships. Thank you!

Purchased vehicle last week. Introduced to Carvana through Desert Financial CU. Knew nothing of Carvana and decided to take a look online and everything looked promising. Live in Phoenix area so I went to their call center nearby and it was a fantastic experience with being walked through the process purchasing with Carvana. Opened an account on the website right then and there. Made a purchase a few days later and was excited. Did not expect the process to take so long . From the time I was approved for the loan and the time payment received confirmed I think was 2 weeks...crazy. So hear is where disappointed. I was left with the car I purchased and as anyone would assume I thought they had debited my account via ACH. I am on the 5 or 6th day of my 7 day period to decide whether to keep the car or not when I was sent an e-mail stating they could not collect payment. I don't necessarily check my e-mail daily and I was not left a phone message to alert me of this this issue. I visited my banker the next after receipt of the e-mail to have the funds wired. I was informed a confirmation e-mail would be sent to confirm receipt of funds. I received no confirmation so I e-mailed Carvana a few days later for the status of my purchase. I was informed the funds were received. I checked my spam folder for it to see if it was there and no e-mail. Asked for chat rep. to send me an e-mail to confirm receipt and finally!!!!! my mind was at ease. Also picture of exterior cosmetic marks did not include all scratches nor did interior photos show a large stain which was still visible in the back seat. Found french fries under the seat and a little dirt in the trunk. Obviously the cleaning of vehicle was skipped over or done extremely poorly. Except for the Carvana's inability to collect payment these other issues were not a deal breaker but this could have been a tremendously positive experience from begging to end . but sadly it was not . These are issues so easy to remedy but the ball was dropped multiple times. The reason I would recommenced Carvana to others is I was helped by friendly and knowledgeable people whenever I contacted Carvana from day one and the quality and the car I purchased and the more affordable pricing are positives.

started off buying car from Shannon, she was SUPER!!she walked me through the whole process of buying car. had a hiccup on delivery ,changed site from my house to mechanic and gave new phone #s a day in advance.they called home phone and when not home,they canceled .talked to Trey and he said he would make it right which he did,delivery girl was super pleasant and helpful,and in passenger seat were dog toys and treats as a surprise, a very nice touch(had a conversation with shannon about new puppies) only reason rating was good and not excellent was communication between phoenix and atlanta over phone# set our delivery back which was disappointing to our family and inconvenient, very good customer service

The best part of the Carvana experience was the no hassle buyer take charge approach. Every advocate I spoke with from the folks in Phoenix to the staff at the Nashville location were extraordinarily friendly and helpful. This fell short of a five star review for a couple of reasons; The local staff needs to be more knowledgeable of the vehicles customers are buying so they are better able to answer questions that may or may not sway a customers final purchase decision. Also, the vehicle was only lightly detailed as the exterior was very dusty and interior had build up in the cup holders and around the transmission shifter. Other than that it was a pleasant experience.