My experience overall with Carvana was very positive, with a couple of exceptions. Firstly, their "countdown timer" with paperwork requirements can be problematic, especially when you are financing outside of Carvana. And when you try to contact Carvana, you can be on hold for a while. HOWEVER, once you get someone on the phone, they are VERY friendly and knowledgable, and they go above and beyond to fix whatever problems there are. The person who delivered my car was excellent! They communicated well from the get-go, and were super friendly. Overall, my experience was great and I will use Carvana again. My rating would have been 5-stars, but for the issues with the countdown timer and having to hold on the phone.
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