Used Chrysler Town & Country

Let me start off by saying that I like Carvana, the idea of not dealing with a dealership and I would use Carvana again. But it's only fair to be honest in my feedback so there are some concerns I have. One, there were some issues with my purchase. Delivery date had to be changed, warranty company changed and Carvana thought I was trading a car in but wasn't. Each of these issues caused me to have to resign my contracts. I signed them 4 times. Two, I received conflicting emails. I would get emails saying "all is good" followed with "please call us" and once I called they didn't know why I was told to call. Three, once I made my purchase there was no initial confirmation email. So I ended up calling Carvana a couple days later to make sure all was good. Four, the advertised timeline for car delivery was misleading. I believe the car I bought said I could receive in as little as 5 days but it took 13 days from purchase to delivery. Five, the detailing of the car missed some key spots. I had to clean the interior of the car after delivery because there was some kind of film all over the car and some areas were ignored completely. I also changed out the in cabin air filter. I was extremely gross. It was dark brown and covered in leaves, receipts and other junk. How would that have been overlooked? I also replaced the blower motor because it was overworked and covered in debris as well. So why do I like Carvana? I believe it was a good deal. Even with the issues I had, I have had similar issues at dealerships but I still saved a ton of time. All in all I am happy with my purchase but I do believe they have some details to iron out to the best they can be.

We just got our new minivan last Friday and love it. So glad we used Carvana. Easy, quick, courteous, and did what they said they'd do. Would definitely recommend Carvana to anyone in the market for a new (used) car.

I have been looking for a town and country since the hurricane claimed ours in October. Found what I was looking for and then some, at a price I was comfortable with. Collin delivered our van the day my daughter was being induced and he sent a carvana onsie for the babu the next day. That was a very nice gesture. Would do this again!!

We were pleased from start to finish. The customer service was outstanding and very helpful.

I first saw Carvana's commercial and thought it would never catch on. Buying a car online seemed like a weird idea that would never catch on. That's what was thought of the Internet as well and look at us today. I am certain that Carvana is on the forefront of the future of car buying. The process was super easy and their reps are top notch. I must have called Carvana upwards of 20 times and each time I spoke with them they were so kind very helpful. There was a brief period of time where Bank of America wouldn't work with them and I went to a local car dealer. I found a similar car with a similar price tag to the one I was looking at on Carvana and after all was said and done the salesman came back to the table with the taxes and fees added..... $4,000 in taxes and fees. After I told the man what Carvana was offering for the same priced car he said, "Man, I'm going to start buying from Carvana." A car salesman that makes commission from selling cars, that would have made money from selling me a car, told me that I would get a better deal and that I should buy from Carvana. That was the probably the only honest thing he said to me. After going through a few days of getting the loan through my bank straightened out (BoA now works with Carvana!), the car arrived withing 15 min of the scheduled delivery time (Northern Virginia is notorious for horrible traffic). I took a test drive and accepted the car. I'm still in my 7 day trial period but even if things didn't work out, I'd still return to Carvana (and my husband plans on doing so as well for our next car) because of the hassle free, worry free, transparent process AND most importantly the better deal since they don't have to staff so many people equating to less fees. I look forward to seeing this company grow! If I had one complaint: I read someone's review of receiving dog toys when their car was delivered and I was excited for my pup to get a little treat. Otherwise the car was clean and very nice. Being able to see the pictures online and read reviews and ratings was such a nice feature and the constant rotating selection means there is always something good available. THANK YOU CARVANA!

We recently purchased a van through Carvana and it was such a wonderful experience! Everyone I talked to was very helpful and walked me through the whole process. Delivery was on my birthday, which they noticed and brought me cupcakes and balloons... No dealership would ever do that! So personable and fun! During delivery we noticed there were no heated seats in the vehicle as the site said there were, so they just gave us a credit instead, which was great. They even send you a handwritten thank you card after buying- again, so personable! I would recommend this to anyone and everyone!

Great experience knowing how the deal compared to KBB. The warrantees and preliminary quality checks are good. There were scratches and marks inside and out of the car that were not visible or mentioned online. There are spots inside and out which I would have thought would be cleaned up in a good wash,wax and detail. I do not like the liscense plate on the front. Chrysler does not use them, it devalues the car $500, it is poorly attached and falling off so we removed and left a pair of screws in our bumper. Still it is hard to get a 3 year old clean car with the color and options you want. Purchase and delivery were easy, this is better than most car buying experiences.

I bought our 2012 Chrysler Town & Country minivan on Carvana last week and it was the best car buying experience I have had in years! Carvana has excellent inventory, very easy to navigate and search website, easy financing and immediate delivery of the vehicle. The 7-day return period is perfect and the 100 day, $4,950 mile warranty is very nice. The options for extended maintenance warranty are also very good. Overall, this was a great car buying experience!

I felt the whole process was easy and hassle free!

I bought my car a week ago and picked it up yesterday. The pick took less then 30 minutes. The car was ready when I arrived, I had to sign a few more papers. I had a gift bag in the car waiting.