Used 2018 Audi Q5
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Ashburn, VA
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2018 Audi Q5 Reviews
OVERALL RATING
4.2 OUT OF 5 (173 Reviews)
- Patricia F.JUL 20, 20222019 Audi Q5Pottstown, PANo one believed it would work, buying a car online. But it did! It was awesome. I love my car, I loved the whole process.Read More5.0 OUT OF 5
- Marcel S.JUL 3, 20222015 Audi Q5Harrison, OHNo annoying salesmen pushing you onto a car you're not interested inRead More5.0 OUT OF 5
- Easton M.JUN 18, 20222018 Audi Q5Piscataway, NJFrom start to finish it was easy and straightforward. No aggressive sales tactics or spam emails for the different processes.Read More5.0 OUT OF 5
- Dustin K.JUN 20, 20222020 AUDI Q5 TITANPRM+Appleton, WIFirst time Carvana customer and overall a better experience than working w/ a dealership. Only issue I had was my delivery date was cancelled two seperate times and it messed up both my personal and professional schedule. In the end happy w/ everything.Read More4.5 OUT OF 5
- Charles G.MAY 4, 20222018 Audi Q5Egg Harbor Township, NJI traded in my car and bought a used car on Carvana. It's was very easy and straight forward. They pickup my old car and delivered my new car in the same process. The car I bought fit there description to a tee. If you want to buy a car without the pain, Carvana is the placeRead More5.0 OUT OF 5
- Randolph T.APR 20, 20222011 Audi Q5Concord Township, OHI both sold and purchased a vehicle. That was the beginning of the problems. Selling a vehicle is quite easy and fairly painless. I was offered above-average for my vehicle and the decision was pretty easy and quick. The process of Carvana coming to me to pick up the vehicle couldn't have been more easily done. Kudos to Carvana! I also purchased a vehicle through them at the same time -- this is when it got complicated. The vehicle I purchased was less than the cost of the vehicle I sold them. So it couldn't be used as a "trade in." This despite the fact that the overall total after taxes and registration caused the vehicle to cost slightly more than what the trade in allowance would have been. Given the timeline we were under, we had to end up going to Carvana rather than having them deliver the vehicle, and we had to delay it by a couple of days to wait for the money from the sale of the vehicle to hit our bank so we could use that to purchase the other vehicle. It became clear that the process of purchasing a vehicle required the validation of those funds prior to them hitting our bank so we ended up financing the vehicle through a third party to be sure we met the deadline. This created more drama as they don't like to change horses in midstream. Complicated with the fact that I had just renewed the registration for my vehicle I sold -- I wanted to simply transfer the registration. Well, they don't have a way to accommodate in the purchase price the transferring of a registration so they have to charge you the full registration fees and then refund you money "later." To Carvana's credit, when we test-drove the vehicle, there was a major component needing servicing/fixed (brakes). They immediately addressed the issue and told us we could go get the problem rectified through their third party warranty company or they would take care of it and have it ready for us. I decided to be the captain of my ship and take it to my car mechanic (who happened to be a preferred mechanic by the third party warranty company). This ended up being a full brake replacement (rotors and pads) on FRONT and BACK. A very expensive amount of work covered by the warranty. I had to pay zero dollars and the work was done well. The car was also missing floor mats and after much discussion they were willing to reimburse me for the car mats that I ordered direct from the dealer. That amounted to $170 to be sure I got the right fit and look for my vehicle. They originally offered $100 but I said I wanted to have the mats that come with the vehicle. The final problem we ran into was the navigation/map system was woefully out of date. The vehicle was manufactured in 2011 and the maps had never been updated. After much hassle with the original manufacturer/dealer and their terms of getting work done and prepaid -- and working with their third party warranty -- I finally got a letter from Carvana that said if for some reason the third party does not pay, they will be sure and cover whatever is not paid. This solidified my deal and I closed out the purchase of the vehicle on the 7th day of having it in my possession. Overall, Carvana was good to work with -- though tedious and required consistent communication on my part to ensure I got what I needed. They have some systemic business process issues that definitely need to get addressed in order to fully make this a seamless experience. Would I purchase again? Absolutely.Read More3.5 OUT OF 5
- Damian B.APR 20, 20222012 Audi Q5Hudson, OHThe staff at Carvana has excellent customer service skills. Process was easy and there was no hassle at all. And my Audi is awesome. Thanks CarvanaRead More5.0 OUT OF 5
- Sabrina C.APR 19, 20222016 Audi Q5Chicago, ILCar shopping is something I and MOST people, dread. It's normally not an enjoyable experience- the haggling, feeling like a piece of meat in a Lions den, going back and forth with numbers (I've been horrible at math all of my life!) to a lot of times end up paying something that wasn't anticipated, trying to be influenced to get something you didn't want, the rudeness that is sometimes encountered, and the endless hours sitting in the dealership. Carvana eliminated ALLLLLLL OF THAT!!!! It was so simple to get on the app/computer, create an account and browse on YOUR TIME AND TERMS! I could browse at my leisure and save my favorites and got pre approved while being able to pick my down payment. I wasn't harassed and was able to reach out to someone if I WANTED OR NEEDED. I was only reached out to, to get help with using the app or a representative offering to add vehicles within the parameters I specified. There were so many QUALITY vehicles and the ability to look at the carfax, so nothing is hidden from you! The approval process through the app was extremely simple and almost seemed TOO EASY; I kept waiting for Ashton Kutcher to pop out and say that I was being punked……. He still hasn't appeared! Lol I got approved, chose my car according to my terms, applied, got approved, chose a date for pickup, went to Carvana, showed my insurance and ID, signed paperwork, got my Carvana Car Coin, put it in the machine and watched my beautiful new car come down in the most magical way possible. I almost cried. My 6 year old and I were on the bus and rentals or walking and this was a prayer answered. The next day I even got an email from my new car and a congratulations email that came with a link for me to post online to have my friends celebrate with me. Thank y'all sooooooooooo much!!!!! I've been recommending you all to ERRRRRRBODY!!!!Read More5.0 OUT OF 5
- Kristin H.APR 16, 20222017 Audi Q5Roseville, MNI've bought 3 cars and returned one through Carvana everything has been seamless. I don't know why I would buy a car from anyone else.Read More5.0 OUT OF 5
- Patricia R.MAR 22, 20222016 Audi Q5Teaneck, NJWow, never thought trading my car would be this easy. Carvana is the way to go, my process was very simple and enjoyable. I am a happy customer overall.Read More5.0 OUT OF 5
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