My experience with Carvana was quite disappointing. The car was delivered on the scheduled day December 16, 2015, with a dirty rear seat, several unmentioned scratches, and almost an empty tank. One scratch was deep and at least 3 feet long. I have no idea how that scratch can be unmentioned! Therefore, we sent the car back to clean it and fix two major scratches. The tentative delivery time was one week from that day. By this time, I was offered to have a rental car at the cost of Carvana. Till then it was not the best experience, however, it was okay. As I don't have a rental car insurance and Carvana won't cover the insurance, I did not take the rental car. The nightmare starts from here. Carvana failed to deliver the car before holidays. I received the car on January 6, 2016. It took them 3 weeks to deliver it and still they didn't fix everything. They did not fix one of those two scratches. There was a new scratch on the bumper cover. The car was not as shiny as before. What a disappointment! I have no idea how they can fail to fix two scratches in three weeks! That means they did not inspect it. Moreover, the tax on the car changed as the year changed and it was not changed in my contract papers. I would lose $157.50 if I did not check the tax myself. I had no car for three weeks, still the car was not fixed right, the car had new problems, and the tax was not right. After all these, all they had to offer me an apology. I had to ask them how they are going to compensate the delay and my frustration. One day later, they offered me $250 as compensation. Should I be happy? I don't think so. I just can't believe, they did not fix all the problems before delivering it to my home after taking three extra weeks! Such an ignorance! Just because of the customer advocates, I am giving two stars. Otherwise I would give one.
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