Used 2019 Subaru

Would give customer service a 5 BUT we purchased a 2016 Subaru Outback with 6400 miles on it. Love the vehicle but NO sound from the radio which was NOT in the info from Carvana about the vehicle. It wasn't a deal breaker because it was all covered under manufacturer warranty. BUT I had to spend time off work to get it fixed! Carvana should have already fixed something under a "dealer" warranty or at least been upfront about it. When I called Silverrock about it , they sent me to a radio specialist that they did not have a contract with so I would have had to pay up front. Luckily the radio guy didn't charge me, was able to say in fact that there were no "after market" tampering and sent me on to the dealer. Of course dealer had to order amplifier which meant a second trip. Carvana offered an extra day past the 7 day return because no dealer had an appointment available within the 7 day return time frame.( Although it did take 14 days to completely fix) Again love the vehicle, had it checked completely by the dealer as I did not get any maintenance records (other than an oil change sticker on the window), and wanted to be sure all was in order which did cost me $120. Luckily all is fixed now with no other expense. If you buy from them do your research, have knowledge of what you are buying and have an appointment with a dealer before the 7 day return is up is my best advice.

with the ability to reject car at receipt of delivery and 7 day return policy you really can't go wrong.... unless you want to do the whole thing all over again lol!

The buying process was very simple and easy to navigate. The Carvana people that I interacted with were awesome. Citizens, the delivery person, went out of her way to make sure I was satisfied.

The first car we bought had already been sold, and when we bought another one they were unable to make the delivery date and had to reschedule repeatedly. They worked hard to make it right and we got a great car at an excellent price, but the process of getting there was definitely frustrating.

I bought at 2015 Subaru Legacy through Carvana. I have a hectic schedule, and they made the whole process so easy. I found the car I wanted online, a few phone calls later (maybe 20 mins on the phone), call to my bank to wire funds, and Carvana even had my car delivered to my office. Thank you so much for making this process so easy!

This past Saturday, in between loads of laundry and house chores, Josh showed up with our car we had selected online. It was just as described, actually better. We looked it over, singed some papers, and Josh explained their risk free 7 day return policy. And just like that he left and we went on with our day. When we need to replace our other car, we will go through Carvana again. I hope to never have to walk into a dealership again!

What smooth and professional experience. Everything was timely and the car was delivered right to our location. No haggling on price or trade, just a great customer experience. It redefines what a car buying experience should be.

I am happy with the vehicle. Great experience dealing with Carvana. They even provide the can with new tires and an oil change.

Although the idea of buying a car completely online may sound daunting, Carvana has made the process easy, simple, fun and personal! The customer service I received over the phone has been superb and the buying and delivery vet process easy and convenient! All with a worry free 7 day money back guarantee. And most importantly, I love my new car!!! Thank you, Carvana!!!

Car is great but the buying experience was phenomenal