Used 2015 Scion FR-S

I purchased a 2015 Scion FR-S from these guys, completely stock with about 15k miles on it. Extremely satisfied with everything from the service to the timing on delivery. Everything is streamlined. Zero pressure from car dealerships trying to get you to buy a car before you leave the lot, and you get a whole hour with the delivery person to ask about the car or any type of history. Nice sized selection from low mileage good cars and you can even return a car within 7 days of purchase if you don't like it.

I'd been interested in purchasing a Scion FR-S since they came out, and Carvana had one in the color I wanted, with the manual transmission I wanted, at a very reasonable price. Add in a 7 day test drive and at-home delivery and what's not to love?

I don't have the best credit, and looking car option is just as easy as those car search sites. Went to a dealership to see if they could beat what I was offered at Carvana and they couldn't beat it, and saved a lot of money with not having all those added dealer fees that I saw with my previous car buying experience!

My delivery date was changed several times which made my experience not pleasing at all. I had already sold my current car so it took CarVana forever to get me a rental. Many of the advocates were not transparent about what happened to my car. They kept saying someone wrecked my car during transporting. This made me furious. Each time I was told a delivery date, it was changed. I FINALLY received my car after ordering it a long time ago. I do love my car and I'm glad I finally have it. However, I am not pleased with the delivery issues I had.

I was very skeptical to try Carvana, which I noted to the first customer service representative I spoke to the very first time I called. I am a skeptic by nature. Carvana put my skepticism to rest by providing an incredibly transparent process, wherein I was kept in the loop about 95% of the time. I experienced 2 hiccups in the process: 1) For a day, my car was unregistered to me in the reservation process, which was quickly rectified with a call. While this seems like a minor issue, if that particular car had been snatched up before I could re-reserve it, I would have probably shopped elsewhere. 2) No one was assigned to deliver my vehicle, causing it to be an hour late. I had made dinner plans with my girlfriend, which were interrupted by this mistake. Despite what was becoming a bad experience, Carvana made it up to me 10 fold by providing me with a few prepaid cards in order to permit she and I to go out to dinner on them. That changed my attitude 180 degrees. I get it, everyone is human, we're all prone to make mistakes, but having the ability to make it right is what's really important. Carvana does just that. 3) (I know, I said 2) I found a little bit of a lapse of communication between my loan officer and the Carvana team caused a couple of hiccups, which were in-line to delay my vehicle delivery date by 2 days (which would have interfered with the private sale of my vehicle that was set to take place the day after the original delivery date). However, I do not blame Carvana OR my credit union for the communication errors, as again, we are all human and it happens. That having been said, Carvana worked hard to get my car to me on time and they were successful. The only reason I'm adding this note in here is because I believe my experience isn't unique, and improvements can probably be made into the communication tactics between buyer/seller, bank/credit union, and Carvana. Thank you to the super friendly staff who greeted me and helped me every time I called, from my first inquiry to my post-purchase questions. This experience has ABSOLUTELY changed my mind about buying a vehicle online, and I could not be happier with my car. Unless maybe it was Bugatti at the same price. My original rating was 4/5 stars, but I got to thinking about the fact that you guys don't have delivery or dealership fees. That's worth at least 2 stars, I'd give you 6/5 if I could. Seriously though, thank you to the Carvana team for all your hard work. You guys rock. 5/5 stars, still better than any dealership.

Everything was as described and delivery was flawless. Will buy from Carvana again.

It was so simple and so positive, I wasn't sure it wasn't a con of some sorts. The delivery went great and I did a short test drive. When I drove it on the first long drive, there a serious problem and the fixed it the next day, even though it technically wasn't covered under the warranty. I would highly recommend them to anyone that likes cars, but not the car salespeople they deal with. I have sold cars and had a dealer' license but if I got back into the car business I would work for this company.

The car is flawless, the customer service is excellent and the entire process is very streamlined. I was genuinely skeptical about the entire thing going in, but everything went smoothly and exactly how it was explained with no issues. This is a genuine review not paid to anyone else that may have their doubts.

I purchased my new car a little over a week ago. It was SO easy! I didn't have to struggle understand what has needed of me and it took a fraction of the time to set up my purchase! I also loved that I was able to purchase my new car from the comfort of my own bed!

I was looking and looking for a Scion Fr-s and spotted one on Carvana and just took a leap of faith and ordered it. What an easy process! The car was delivered to my house as scheduled with a full tank of gas. That was unexpected . The car is everything that I expected. Would I do this again?? YOU BETCHA!!