Used 2016 Nissan JUKE

I've been in love with the Nissan Juke ever since they were released. After my accident, it was finally time to invest in a new car. I fell in love with a 2016 Nissan Juke that I found on Carvana. It was super easy to reserve the car and Carvana was nice enough to hold the car until my insurance payout came through. There was a small delay in my car delivery which was difficult and frustrating as I did not have a car due to my accident. I wish Carvana would have offered a rental or something - I made it out okay, though. On the day of pick-up, I received a call from Carvana telling me they didn't have the cleaner they used to clean bugs of the car...which was okay as they offered to give my a $50 gift card to get a car wash. Once I arrived to Carvana, I got really excited as they had my Juke set up in really cute display with a halo over it :) I brought my boyfriend and dad with me just to make sure I was asking the right questions. I was pretty disappointed in the cleanliness of the car. I could tell they didn't even open the hood. It was filthy with salt residue (the car came from Michigan) and had not been wiped down. Also, the car was missing a spare tire...which I thought was odd that they didn't notice that. They should be doing a thorough check BEFORE the buyer arrives. Also, randomly, the passenger side door wouldn't open. They were very apologetic and immediately made me an appointment at Nissan to get the issue fixed and it was through warranty. I ended up asking for more in gift cards to get my car washed, as it was going to take more than a wipe down - they reluctantly obliged and gave me $120 in $10 gift cards. Signing and getting the keys was easy. I was super excited to have my dream car and the process was fairly smooth. He ensured me that he would be in contact regarding my spare tire (he never was) and that someone would call me on the 6th day (no one did) to check up on me. I ended up reaching out to them (after holding for 20mins) and learned that I was to go pick out a tire and they would pay for it - which would have been great information upfront so as I would not have had to waste time driving around without a spare. So the communication could really be worked on. Overall, I really do love my car and I think I got a great price. It was a simple process that I appreciate. My only criticism would be the customer service and the lack on clear communication.

Exceptional customer service. Loved the whole online process - easy and avoided dealership sliminess.

I bought a car through Carvana almost a month ago, the purchase process was great and convenient, the representatives were helpful and kind, and the car has been wonderful so far.

I hate car shopping and car dealerships. This however was the best expeience I've ever had. I can't see going back to a dealership again.

From beginning to end, everyone I have dealt with (including the website) has been amazing. Believe me I was skeptical. Buying a car online was so far outside my comfort zone. In fact, I had no intention of doing just that. I was price comparing for when I did my "dealership tour" that morning. Bottom line, Carvana had a better selection, better pricing, better financing, and let's face it I did it all in my pj's. How relaxing is that! I had a couple of questions and the customer service rep was knowledgeable AND friendly (and in the USA for those of us that care about that sort of thing). She got me straightened out right away. The guys at my local location, here in Austin, couldn't have been better. Everything happened as stated and planed. A big plus in my book. Thank you Carvana! You have a customer for life.

I have always dreaded buying a car. Not because I don't like getting a new car, but I hated the hassles and headaches of talking to car salesman and car dealers. Then I saw a TV ad for Carvana, and I decided to check it out. It was one of the best decisions I have ever made. I truly enjoyed browsing for cars within my parameters and at my leisure. I could create an account--my garage-- without being hassled and harangued. There was live chat if I had questions and an efficient "we'll call you back" customer service line. The entire process once I decided upon my vehicle was easy and efficient. They take you through it step by step. No secrets, no hidden costs. Everything is spelled out up front. How refreshing. When the car was delivered, the gentlemen who brought it were exceptionally friendly and professional. They were even early and called to make sure it was okay that they came 30 minutes early. They seemed to really enjoy bringing a new car to a customer. It made my satisfaction with the process grow even greater. The terms of the deal are so customer friendly, and that is, unfortunately, a rarity in these times. I have talked about Carvana to friends and I would recommend it to anyone in the market for a car. I will definitely use Carvana in the future. They have completely changed the way I feel about buying a car. . . all for the better. I would rate them 10 stars if I could.

I am so impressed with this entire process. Not only was the customer service top notch, but this was the easiest car buying experience I've ever had. Everyone I spoke with was very pleasant and super helpful. My car was delivered on time with no hiccups. I love my new car! I am telling all my friends to buy from Carvana if they need a new car!

What a great concept...make buying a car as easy as ordering shoes online. Just look over the inventory, find what you like, buy it and it's delivered to your door. If it doesn't fit, send it back for exchange or refund. Everyone was helpful, my car was delivered on time and looked absolutely great!

The process was so easy, I was afraid it was a hoax. The customer service was FANTASTIC. (In my personal life, I was dealing with a terminally ill parent who had been hospitalized. The hospitalization disrupted the process.) Each time I talked to a representative, I was blown away by kindness and empathy. Carvana extended the hold on the vehicle due to the circumstances. The halo in the brand is for real.

First time I ever bought a car online and it will not be the last. The process from selecting the car, signing the paperwork, delivery and state tags was a breeze.