Used 2019 Mazda

Loved the entire process. Love my new Mazda 6. It looked just like the online pictures/profile.

From selecting what I wanted, getting an excellent price, arranging the delivery, to getting a great car, everything was so much better that the old way of buying a car.

I've been looking online at used cars for some time. Once I whittled it down to the make/model/year, I visited several dealerships and test drove a few. I had varying experiences at the dealerships. One wanted me to commit to purchasing the car prior to taking it to my mechanic for inspection, with the caveat that I could break the purchase agreement if something was found. Really? Commit to buying it? Another dealer charges a "documentation fee" of $600. For what? An hour's worth of paperwork? Another showed me a car that a) was clearly owned by a smoker, and that was not disclosed, b) had a burn hole in the leather back seat, and c) had a blown speaker that was covered up my turning the stereo's balance to one side. Then I found Carvana. You can see any blemish with a close up image. There are not hidden fees. They deliver the car to your driveway, and you have 7 days to return it if it's not exactly as described, no questions asked. In my case, there was a problem with the key fob....I guess they were not up to their quality standard. So, they emailed me saying delivery might have to be rescheduled. However, they called back and not only kept delivery on-time, but delivered it with 3 key fobs! Outstanding. They even take care of the paperwork with your state, so you don't even have to go to the DMV. They'll mail you your plates! I've already told my neighbors about this. This may be the only way I ever buy a used car again.

I bought a car from Carvana about a month ago. Everything went just as they said it would. No surprises, no issues, no spending all day at a dealership! The car was ready on the day it was supposed to be, I went and did a test drive, signed my name on a couple of papers, and was gone in about 30 minutes (including the test drive time). Car tag arrived as promised and I could not be more pleased with my experience. I would highly recommend to anyone. So easy, it's almost scary!

Buying from Carvana is convenient, easy, and fast.

The buying process online was very good. I am an atypical buyer in that I paid cash. That went very well. The problem started when my car was unavailable at the time promised. I called to find out what was going on and was told that the weather out West where the car was coming from caused the truck to not leave Texas and that the delay would be four days! I can understand a later time in the day or even early the next day, but four days is unacceptable. The people I spoke to were not very helpful. In cases like this there has to be some form of remuneration. I had to point that out to the employee to get a promise of $50 for the trouble. We'll have to wait and see how that goes.

I thought buying a car would be daunting. It's not!

The process was seamless and easy. When I had questions, I was able to get them answered with one brief phone call or email w/o waiting. The online buying process took about 30 minutes, and the time I spent picking up the vehicle took less than an hour (which includes all my questions--which happened to be answered on easy-to-read infographics they handed me w/ the paperwork). I had the vehicle itself checked out by a 3rd party mechanic that I trust. I was expecting him to say, "You'll want to make sure you keep an eye on this," or "this may need to be fixed at some point." Instead, he said, "It's a really great car, and if you like it, you should keep it." That sealed the deal. Super happy w/ Carvana.

Great experience. Super clean car - in good condition - cheaper than other dealers. Give a 4-star just because the second key and floor mats were missing (floor mats were shipped to me later and the warranty paid for the second key). Otherwise it was a really great deal, 7-days test drive - great customer service - car delivery.

Carvana says you can save 1-2 maybe 3 thousand dollars buying from them. That's not true! At least it wasn't true for the car I bought. The price listed on Carvana.com was already $4,000 less than the listed price at the dealerships. After adding on the dealership's reconditioning fee, gap insurance, and other hidden costs, the total savings from buying from Carvana.com was roughly $8,000! I could've gotten the dealership to bring the price of the car down to Carvana's price, but why go through the hassle? Full Disclosure: I am a Carvana employee and I actually went to a dealership first to see if I can get a better deal.