Where do I start...my wife and I had been looking to buy a vehicle for our family of 5 for quite some time but dreaded the thought of going to a traditional dealership like we had in the past. Having to put up with the sales people, the haggling, the long hours, and yes even the fear of being rejected by the finance department was something that we wanted avoid.
My wife and I saw a Carvana comercial and decided to take a look at their website. Everything about the process of their system sounded very intriguing to us and frankly felt a little unreal, but we decided to try it anyway. With nothing to loose, we searched their inventory, found a car that we liked and proceeded to purchase it. We were still in disbelief when the website said, "Congratulations on the purchase of your vehicle.". It really had not sunk in that in just a little over an hour, we had purchased a 2016 vehicle, with no money down and a monthly payment well within our budget. We were still skeptical until we received a call shortly after from one of the friendly Carvana representatives congratulating us on the purchase and asking us when and where we wanted our car delivered.
The car arrived three short days later and it looked even better than on the website. Although we received the car with only one set of keys, we took the car to a local service department and they called the warranty company who took care of everything. The whole process has been incredible! We have never had a more pleasant experience than the one we have had so far with this company. The vehicle is amazing, their customer service is second to non, and they really take care of their customers.
Carvana, we can't thank you enough for helping us get the vehicle our family deserves. We will definitely be making our next purchase from you guys and be assured that you will be getting some referrals from us as we tell anyone who will listen about the great experience we had with your company. Thank you again.....
Sincerely,
The Cruz Family
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