Used 2016 Kia Optima

Bought a 2016 KIA Optima a little over a week ago. Then even delivered it in during the icing the south got last week. Took the car to the kia dealership to have it checked thoroughly, the service guy told me i got an awesome deal. Everything checked out and I am loving my car! Customer service was awesome! Great experience for purchasing my first car on my own.

I purchased a 2016 Kia Optima LX one week ago and I absolutely love it! I love the way it handles the road. Ia am still amazed at how stress free and easy the entire process was from start to finish. It was unbelievable!!! I will never ever go back to a dealership again and I have already convinced each of my family members to go this route on their next purchase. The customer service was great! The delivery guy (Walter) was very professional, kind, patient and helpful. Because the car was very dusty on arrival to me, he has promised to take care of a car detail for me. Thank you Carvana for making it so easy, yet thorough and professional.

I just purchased a 2016 Kia Optima with 14.5K miles. After choosing the car and checking the value as listed on KBB.com I went to both a Kia dealership and Carmax to see if they could match or beat the price. The Kia dealership was nowhere close and Carmax was about $1.5K higher. I have bought 3 previous cars from Carmax because their process is pretty pain free. This was a great way to watch the market, validate pricing, and find the car with the features, mileage, and year you are looking for. Then have it delivered to your door.

I purchased a 2016 Kia Optima w/ 10k miles. Everything was easy. Everyone I have dealt with from customer service to the delivery guy (Shelton) were awesome! They answered any questions I had and made me feel at ease. There were not any hidden fees or gimmicks. Thank you Carvana for being awesome!

I bought a 2016 Kia Optima and I couldn't have been more pleased with the service I received. It was practically hassle free and my car was dropped off at my job with a few complimentary gifts inside, not to mention a full tank of gas. I received a call on my 6th day to see if there were any issues and to see if I wanted to keep my car. Only thing I could think of was the tag on the back of the car. I was thinking it was going to rain so I needed to buy a plastic cover for it, they told me it was water proof!!! I said you guys thought of everything. Now everyone at my job wants to buy a car!!! Thank you for the awesome customer service!!!

Our whole process started over a month ago when one Friday after work we stopped by a traditional car dealership. We were so turned off by the gimmicks, false promises, etc. that we left and told them we would be in touch. Luckily, there are billboards all over our city advertising Carvana so I decided to look. We found the most perfect 2016 Kia Optima with low mileage and an even better price! We loved how the car buying tool shows where potential damage may be, how easy it was for us to get in contact with Carvana and that all the state government taxes and fees are part of the purchase price. We bought our car the next day. Luckily, we decided to opt in for a much later delivery. Good thing we did! Since carvana is so new, our loan office was not familiar with their process. So about a week of back and forth, Carvana not returning the loan offices calls, decided who was going to take who's paperwork, everything was finally finalized. Finally, we were approaching delivery day! Carvana actually called a day early saying the car was ready and if we were available, they could deliver in an hour. We rushed home and within the hour, the delivery driver was ringing our door bell! The delivery was much more awkward than I had anticipated. We looked around the car, pointing out some dings and paint chips that originally weren't listed with a response of "oh, some paint will fix that, it's a nice car though!" Strike one. We asked if we could test drive, he said of course so we took it out. When we got back, we said it drove great but noticed that one of the vents wouldn't stay open. He said "take it to the dealership" Strike two. Finally, we told him there is a chip in the windshield and he said "it looks like it's alrwsdy been filled, I guess you could take it in" Strike three. We did keeep the car because the engine and the bones of it are great. However, I think their customer service, especially on delivery day, leaves a lot to be desired. I know a used car is not going to be perfect but I should not have all the actions to go about the solutions to fixing them. That would be a benefit of buying from a reliable dealership. With the car, we are happy minus the few fixes. Customer service needs to continue to improve and carvana would then have a flawless service that could really take off.

I took my 2016 Toyota Tacoma into 3 different dealerships to sell and purchase a cheaper, used sedan. All 3 of them gave me the run around and offered a significant amount less that the KBB and what I wanted out of the truck. The following week I get on Carvana and type in my trucks information, and within seconds they agree to purchase my truck for above the KBB value and $2,500 more than I hoped for. Searching for a car was a breeze, delivery was a breeze, and paperwork was a breeze! The only feedback I have is I wish they would have some more communication during the process, because it really was so simple that I worried I did something wrong! I called in 3 or 4 times just to check on the status of everything because it was too easy! Vehicle arrived as described and local mechanic inspection went flawlessly. There was a little brake grinding right as I drove it for the first time, but I believe it was just build up from sitting in the lot. Hasn't done it again! Drives excellent. Will never go to a dealership again!

I purchased my 2016 Kia Optima a week ago and I am very much in love with my car. I recommend Carvana to all who are looking into buying a car. Delivered straight to my front door. There is no better customer service than that!!

Easy, fast, friendly staff, no pressure GREAT; NO MORE DEALERS!!

My first online car purchase and I'm surprised at how well things went. I had to wait several extra days since the weather was bad but it was a good experience!! I like dropping the coin and watching my car come to me!!