Used 2016 Jeep Grand Cherokee

I purchased a 2016 Jeep Grand Cherokee from Carvana in June 2017. It was by far the best car buying experience I have ever had for two reasons. First, the car was delivered in excellent condition. Second, Carvana did a fantastic job getting it to me. The Jeep I received from Carvana was in the exact condition represented on the website. Of course, my biggest worry when purchasing anything online is whether I'm really going to get the product I purchased. Carvana certainly delivered on what they promised. They did a great job of calling out any imperfections on the website and were very transparent throughout the process. They even offered to pay for any non-reported issues when I took it in to have a third-party check it over. I got what I expected, a great vehicle. Carvana's focus on customer service really made them stand out. Their team was extremely helpful and their website was clear and easy to use. This made my experience very smooth. There are a couple of examples of their focus on customer service. The vehicle came with a $40 blanket from my alma mater in the passenger seat. Their call center was extremely easy to use and I was never on hold long. But I'll only go into detail on one. I included a trade-in as part of my transaction. An old, beat up sedan that I was still making payments on. A small bank with three people working in the loan department and no online portal held the title. The bank was extremely difficult to work with and unresponsive. They forced both Carvana and I to jump through a lot of hoops to pay off the existing load and complete the trade in. Carvana worked through a majority of the process for me. They were consistently available and willing to work with the bank to complete the required steps. When the bank was unable to fax over the final paperwork, Carvana called them directly and helped them through the process. In summary, I will be looking to Carvana first any time I need to purchased a vehicle. They delivered a product beyond my expectations and were extremely transparent. I hope they keep their focus on customer service. Constructive Feedback: 1. On the website, the page containing next steps post-purchase (titled "You're a Car Buying Genius") needs to be more clear and personalized. It was obviously a generic page and included steps that I did not need to complete. When I did complete steps, it was not clear in the UI that the steps had been completed. I could not view any of the documents that I had uploaded. 2. There needs to be more communication during the title and registration process. I am still waiting on my plates to arrive and haven't been contacted about where they are in the process.

Bought car two weeks ago and haven't regretted a moment. Great customer service and communication throughout the car buying period. Enjoyed it so much, I bought stock in carvana.

Everything went the way it was supposed to, no issues!

The process of purchasing my vehicle could not have been easier. Prices and customer service were excellent.

I can't say enough great things about my Carvana purchase. I got a great car with absolutely no pressure to purchase from a pushy salesman. The customer service was fantastic and the transaction was transparent and smooth. It would be tough to ever walk into a dealership again.

The whole process was easy and great. The customer service was amazing and they answered a million questions that I had. Picking the car up at the vending machine was truly a hilarious and fun time. The only downside I had with the whole process is that I had a few maintenance issues with the vehicle that cost me some bucks within the first 2 weeks and a couple defects not listed on the website that really should have been, but the vehicle was still in great shape. I would truly give them a 4.5 starts but thats not possible so I rounded up because their customer service really was that great!!

I JUST GOT THIS VEHICLE CANT BE HAPPIER I LOVE THIS CAR.

The most time spent was choosing the car. After that, it was approx. 20 minutes max, to finish the purchase. Everyone I talked to was extremely helpful and courteous. The young man, Mike, that delivered the car, went well above and beyond what was expected. Great employee. I want go into all the little "extras" that came with the car. Carvana will revolutionize the car buying business.

I wasn't even in the market for a new car, or any car for that matter! I happen to catch a commercial one day and decided to look Carvana up online. I said to myself "there's NO WAY you can buy a car that easy!" After choosing the 2014 Jeep Grand Cherokee that i really liked, I went through the purchasing steps and before i even knew what happened, i bought it! I was amazed at not only how professional and courteous everyone was that i came into contact with, but at how gorgeous my new Jeep was when it arrived. Apparently, i was the first Houston customer with a delivery, I'm excited that i was a part of that. The staff on the phone was very professional and pleasant to speak with, and the crew that delivered my new Jeep was VERY pleasant and informative. The Guys offered to stick around and explain how everything worked on the car. Overall, this has been the vest car buying experience i have ever had. I recommend Carvana to everyone i talk to, even if they aren't looking for a new car. Getting the water turned on at my home was more difficult than purchasing a car from Carvana. I just cannot say enough good things about the staff and my experience .

Buying a car with Carvana was a breath of fresh air. They are very transparent and they stand by their product. I would recommend the service to anyone.