This was by far the easiest car buying experience I have ever had. Once I made my decision on the vehicle I wanted to purchase, it took me less than 20 minutes to complete the sale, including the financing and signing all of the documents, and I never had to leave the house! By being able to adjust my down payment and loan terms, I was able to meet the payment amount I wanted, and see what the differences would be with the various options. The day before my car was to be delivered, I was notified that it had been slightly damaged on transport, and Carvana wanted to make it right. The delivery was delayed a few days, and they offered me a loaner car (which I didn't need) in the interim. I was kept updated daily on the progress, and when my car arrived, they showed me the new moldings and rims that had been replaced because of the transport damage. The car was delivered with a full tank of gas, and a gas card for the next tank on them! All of the staff I worked with provided excellent customer service, and the next time I buy a car, I will definitely return to Carvana.
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