Used 2016 Chevrolet Traverse

For the second time in a year, I purchased a car through Carvana, and I can't say enough about how positive the entire experience was for our family. Unlike our first purchase in May 2016, this purchase involved a trade. The results were the same - an outstanding customer experience with friendly people all along the way. No sitting in dealership waiting rooms for hours on end, no dallying about price, no pushy or seedy salesmen. I appreciate the high-end, quality inventory. Being able to seek approval for financing online is super easy. And the trade process was a breeze. I will never again buy a car from a dealership. Just can't say enough about how easy it is to use this system. When the times comes for another vehicle, I'll be back to visit Carvana again!

I HAVE TERRIBLE CREDIT, NO DEALERSHIP WAS ABLE TO APPROVE ME BUT CARVANA SOLD ME A 2016 CHEVY TRAVERSE AND DROPPED IT OFF AT MY DOORSTEP AND KRISTENA MITCHELL FROM RICHMOND WAS LIKE AN ANGEL. SWEETEST PERSON I HAVE EVER MET. CARVANA IS HEAVEN.

We got our car on Tuesday. It was a hassle free amazing experience. We placed our order on Thursday and by Tuesday we had our car. The delivery guy Jeffy from Delanco NJ was so wonderful. His smile and knowledge made the process so seamless. I was never once worried about buying the car totally online. We visited a dealer over the weekend prior to buying and the dealer wanted almost $2000 in fees (dealer prep, admin fees etc). Carvana has none of those. The price was absolutely in line with what we found on the lot of the dealers we visited. I would never EVER buy a used car from a dealer again. We love our car a 2016 Chevy Traverse with only 21000 miles for $27k. I added the extended warranty just to be safe, but Carvana stands behind the vehicle with an impressive 100 day warranty included with the purchase. Thanks so much Carvana. We will be repeat customers in the future for sure.

I love the 2016 Chevy Traverse I bought through Carvana! But I think I am more in love with the process of searching, selecting and buying--the ease with which I viewed cars and scrutinized them from the comfort of my office chair; the depth of the information provided for each and every vehicle in Carvana's inventory; the complete transparency of each vehicle, inside and out, good and bad; the simplicity of the online interface; the seamless purchasing process...I can't say enough. It was truly an enjoyable experience. And the security I felt in the 7 day trial period made the experience safe and trustworthy. Every Carvana employee I spoke with was kind and helpful. My car was delivered on a flatbed--not driven to my home. Temporary tags were already on it and I was able to drive it that minute. After dealing with Carvana I'll never buy a car the "old fashioned" way again!

I recently purchased a 2014 Chevy Traverse after my transmission went out on my current vehicle. The online buying process was so simple! Too good to be true? Well, the answer to that is yes. I selected the pick up option since I was without a vehicle and it was supposed to be available on Thursday. That morning I received a call saying that my vehicle was not on the transport and wouldn't be ready until the next day. Carvana did offer a rental car. That would have been even more inconvenient than waiting the extra day so we arranged to have my vehicle delivered the following day at 3:00. At 2:00 I received a call that their delivery truck was not back yet however they would make delivery at 4:00. At 2:50 I received a message that they were still running behind and were now driving my vehicle half way to my house where they would load it onto the delivery truck before delivering. At 4:15 I received a message that they were finally on the way and would arrive around 5:00. They did arrive around 5:00 however it was already dark by then and I really couldn't inspect the vehicle. I will say the the driver/associate was very friendly, knowledgeable and apologetic when she arrived. This is where it starts going down hill. The next morning I noticed overspray and tape marks on the front bumper. This raised a red flag since the Carfax report stated this vehicle was not in any accidents. I also noticed that both headlights and both tail lights had condensation in them. After going on a test drive I also noticed a slight tire vibration. I contacted Carvana about this and they asked for pictures as they wanted to help get to the bottom of this issue. They sent me an email to reply to with the pictures attached. I sent them pictures clearly showing the overspray and tape marks but was not able to send pictures of the condensation (it's still dark when I leave for work to I have to wait until the weekend to get these pictures). In fact, when going back to their websight and zooming in on it, the overspray and tape are visible however I didn't notice it because I didn't know to look for it. I also advised that, in fairness, I would hold of on my review until this issue was resolved. This was on Tuesday. I sent a follow up on Thursday since I haven't gotten even an acknowledgement. Still no reply, no phone call, not follow up whatsoever. I do like the vehicle I purchased but I am now questioning if it has been repaired. Was this taken into consideration when deciding the resale value of my vehicle? Honestly, if I had known or even thought there was repair work done, I would not have purchased this particular vehicle. Now, I am well above my 400 mile allowance for returning it without having to pay for the extra miles, I haven't gotten any reply from Carvana, I'm not sure if my vehicle has had additional work due to any accidents, and I still have to send the pictures of the condensation in the lights. I have a feeling this will be an uphill battle for me to get these issues resolved.

The process was done mostly online. I had to confirm a few details and there was a glitch when I was verifying my identity, but the representatives were easy to work with and apologized and thanked me every step of the way. The car I purchased is in impeccable condition. I think I will purchase a;; of my cars from her in the future and would recommend this company to anyone.

We bought our new "used' car through carvana and DECU...so easy and pleasant to deal with. No hassle!

My wife and I recently moved across country and sold our second car before the move. We settled in and decided it was time to replace that second car. We came across Carvana and were impressed with what others were saying about it. We decided to pull the trigger on a 2014 Chevrolet Traverse and couldn't be happier. The car was listed at about $2000 less than KBB and it arrived in tip top shape, even with a second set of floor mats. In conversation with a Carvana rep it came up that we were actually going to have the car delivered on my birthday. The delivery agent brought me a balloon and box of cookies from a local bakery to say Happy Birthday. This is customer service, big and small companies can take note and learn from Carvana. I hope it's not anytime soon but we will be buying our next car from Carvana as well!

The process of purchasing my car online was very easy. It was so easy that for a moment I thought it was too good to be true. I read each document completely and the whole process took around 45 min. My vehicle was delivered on time and was spotless inside and out. However I discovered two minor glitches that were overlooked by whoever inspected the vehicle. Scott, who delivered my vehicle, offered to rectify the problem immediately. My best advice to anyone purchasing a vehicle is to examine it closely because that gravel in the tire just might turn out to be a nail instead and pop the hood and make sure the fluid levels are at full capacity.

I found the process to be very informative and very user friendly.