Used 2016 Cadillac ATS

So I think I committed the ultimate sin! I turned a car back over within the 7 days. It was a '16 Camaro SS. Loved it but a manual transmission and all of that horsepower just told me, it would be an expensive car to own. So I did find the EXACT car I wanted and one week later, we met for the swap. But this is where the problems begin... first the young lady who delivered both cars on a flatbed mind you -was the ultimate professional and did everything that was her job to do ABOVE AND BEYOND and she alone should be getting 10 stars. She is a star and CARVANA, if you do anything right from this review -keep that young lady because she WILL BE A SUPERSTAR and I would do all I could to keep such a dedicated and relatable employee. BUT -outside of her control, the deposit that was put down on the Camaro which was to SEEMLESSLY move to the new contract for the 2016 Cadillac ATS Coupe. So rather than doing that, they took the overall deposit out AGAIN only days after I picked up the Caddy! Couldn't even wait that 7 day wait period -think you waiting about 24 hours!!! And POOF -another $1,000.00 disappeared from my checking account. I called frantic on a Friday evening AFTER sending out ALL of the mid-month bills just hours before seeing this -"Do you have any idea of the domino effect that is going to transpire here??" They couldn't reverse the charge on Friday night, my bank, Wells Fargo, had the second $1,000.00 sitting in PENDING status. Surely there was something that could be done. NO! Nothing... and as much as the young lady that took my call that evening wanted to make this right, all she was able to offer after this very disturbing set of circumstances, was a check for $100. I thanked her but told her, if this hits the fan, there would be a horrible domino effect to follow. Nothing was done. THANK GOD I had the funds that I could ride it out after moving some things around and cancelling payments that were due to accommodate Carvana's mistake. I will say everyone I have had contact with has been professional and sweet. BUT $100 fix to a $1000.00 is far from fair. JUST SAYIN'.... I LOVE MY CAR and I would try using the service again because I hate car salesmen. So I may be back!!

Got my 2016 ATS a week ago, never thought buying a car would be this easy. The whole process was like buying something from Amazon with 2 day shipping...

All facets of the car buying experience with Carvana.com were amazing. Apart from the lackluster customer service that I received, purchasing my vehicle was easy and painless. I would recommend anyone looking for a used vehicle start with Carvana.com.

I was a little nervous about buying a car that I had never seen or smelled before. But their policy on being able to reject the car after receiving it or before the seventh day was reason I gave them a shot. Once I received my car I fell in love with it and the experience. Great way to buy a car. Better than CarMax.

i got great car slightly cheaper than what a traditional dealer had it priced. I didn't like the first model car, so, I swapped it out for a newer model. No questions asked! The service is AMAZING and they really took the pain out of buying a car!!!

I purchase a very nice Cadillac ATS and I could not be happier with my new vehicle. The real praise from me goes to the process, I chose the car I liked and was streamlined into the drivers seat with the best and easiest process I could ever dreamed of.

I bought a Cadillac ATS from Carvana and must admit that I was a little anxious about the prospect of purchasing a car without having "kicked the tires", so to speak. But, I was pleasantly surprised by my Carvana purchase experience. I can't say enough about how exceptional the customer service was. Each phone call was informative, low pressure, and pleasant. They made every step of the purchase process easy and never assumed the "used car salesperson" stereotype. I love my car and would not hesitate to purchase another car from them in the future.

Everything about this was great. I really can't see myself buying a car any other way. Even had to call costumer service at one point and they did a great job also with very little hold time.

I despise salesmen and the running back and forth trying to make a deal. I have walked out several times. Carvana is the way to go! Easy and excellent process from start to finish. Great customer service from beginning to end. I love Carvana!

I purchase a new car every 2 years. Mainly because I get bored fast. From the moment I Googled Carvana, typed my information, clicked submit, and then received the car delivered to my house..It truly was the smoothest, no-hassle process I have ever experienced. I have had the same Salesman for my last 5 car purshases (he has moved around to 3 different dealerships), and I've stuck with him because I hate the car buying process. Well as long as Carvana will have me, we are married for life! The best!