Used 2016 Buick Regal

It was time for me to start looking for a used replacement for my current car. However, the arduous process of going from dealership to dealership was not very appealing. The leg work, secret fees, extra add-on costs and all the other smoke and mirror tactics common at car dealers was a repulsive thought. When I discovered Carvana with their 7-day free return policy I felt there was nothing to lose, and decided to give them a try. The intuitive design of the Carvana site made the car purchase decision a pleasant experience. The site allowed me an unlimited amount of time to compare and research a number of vehicles. To take advantage of Carvana's Black Friday-Cyber Monday special, which saved me $1,000, I placed an order for a 2016 Buick Regal on 11/26/2017. After verifying my identity, my address, and that I had sufficient funds Carvana sent me an email on 11/27/2017 to let me know that everything has been reviewed and approved for my purchase. I was all set for delivery on 12/7/2017, but they informed me that during the pre-delivery inspection on my vehicle they discovered that the fuel door was missing. This delayed my original delivery date and it was rescheduled for 12/9/2017. On 12/9/2017 the Carvana advocate delivered the car right on time. I had to show my driver's license and updated insurance for the new vehicle at the time of delivery. I quickly looked over the car, and then took it for a 45 minute test drive. When I returned I accepted the vehicle, signed the title and registration paperwork and allowed the withdrawal of funds from my bank account. I had 7 days to decide to keep the vehicle or return it to Carvana. During the 7-day trial period a small chip/crack was discovered in the windshield. After some persistent prodding on my part, Carvana set up an appointment with Safelite auto glass to fix the windshield. I finally determined the car was a good deal and found no reason to return my purchase. The idea of purchasing a vehicle online was very intriguing. The ability to scrutinize a vast selection of vehicles at my own leisure allows for the same convenience as buying other goods online. Comparing Carvana prices through KBB, Car Gurus, Cars.com, and various dealer sites makes car research very easy. There is no pressure from sales people and the total price is something Carvana does not keep secret from the buyer.

Being an older man, I used to think the internet shopping would never take off. I told my brother he was foolish when purchasing from Amazon when it first started, now I've purchased a vehicle unseen except by really good photographs. Ive changed a lot over the last 20 years, and was not even concerned after researching Carvana. It was simply to easy to purchase and return if desired. No sales pressures for extended warranty or GAP insurance, it's all there on the computer for you to decide on your own, no DOC Fees, which are one thing I absolutely despise. I ordered a 2016 Buick Regal, with exceptionally low mileage and a one owner car. The delivery driver Corey noticed it had a slight pull and has set up an alignment at No Charge to me before we even took delivery. I spoke with 3 people whom I called or was a follow up call. There was no bothering sales calls from them, for any reason. Brandon, Alexia, Casey at Carvana were a pleasure to speak with, my delivery driver Corey was just as pleasant. In the future, Carvana will be my primary choice when car shopping.

I really enjoyed our car purchase using carvana. They gave us great customer service and offered us a great deal on our trade in.

This was the easiest, hassle free car buying experience, excellent customer service!

Who knew you didn't have to leave your house to buy a car! They will even deliver it right to your front door! The cars are under blue book value. Any issue I had they dealt with to my total satisfaction. I don't think I will buy another car any other way. I highly recommend Carvana. I have two coworkers who used Carvana and they had great experiences also.

The most awesome experience ever! My car was delievered set down in my drive way signed a few papers and boom! I was on the road♥ KEWL

Good: Website, car choices, prices, trade in value, financing, customer service, the mechanics of delivery/pickup of my trade in, delivery guy was very helpful, wrap-up paperwork was minimal. Could use some improvement: They could have been clearer about where the car is coming from, how long things would take to do (inspection, repairs, detailing, driving time, etc) in their emails. For some reason, I was under the impression that the car was in north Texas (I am in central Texas). It was really coming from Georgia. So, when they said it needed repair (which is good they caught it before it was delivered), I didn't understand why it would take an extra week to get here. When I called to check on if they could deliver it earlier than scheduled, the third customers service person i spoke to said it was coming from Georgia so it would probably be delivered on the (re)scheduled date. Oh, well, if they had put more info in their emails, and I had known it was coming from Georgia, I wouldn't have had to call every day. Bad: NOTHING!!!!! Everything besides having to wait 2 weeks for delivery has been wonderful.

I was happy with the whole transaction. I especially liked when I opened my mailbox and saw my license and registration. When I opened the envelope, I noticed that my maiden name was on the registration. I submitted ALL of the paperwork needed in order for this not to happen. Carvana couldn't fix the problem, i did. I was told Carvana uses an e-vendor to do the car tag and title work. Carvana has to find a way to make sure that paperwork is submitted efficiently with i's dotted and t's crossed. Make sure everything is fine before the customer is wronged. Carvana must do some quality control so that this problem no longer occurs. No excuses wanted. Just solve the problem. I would 've kept quiet, but you asked for my opinion. Thanks

I never would have thought i would buy a car online...BUT i did! This experience was the so easy and there were no sales people to hassle me. I made my decision on my own and bought a great car that i am so happy to have. Copeland, my delivery guy, was great and personable..all in all, this was a great experience.

I bought a Buick Regal GS and received Monday on time 02/15/2015 and 10am. I was skeptical through the whole process till I seen my car pulling up. Everyone we have spoken with where very kind, pleasant, and willing to help with any of the process even if it was to just call for reassurance. I will always be giving Carvana my business and Hope everyone reading this review will do the same. They really take the hasell out of car buying. The whole process is very simple to complete. So before you shop give them a try you won't regret it.