Used Brown cars

Let me start off by saying that I like Carvana, the idea of not dealing with a dealership and I would use Carvana again. But it's only fair to be honest in my feedback so there are some concerns I have. One, there were some issues with my purchase. Delivery date had to be changed, warranty company changed and Carvana thought I was trading a car in but wasn't. Each of these issues caused me to have to resign my contracts. I signed them 4 times. Two, I received conflicting emails. I would get emails saying "all is good" followed with "please call us" and once I called they didn't know why I was told to call. Three, once I made my purchase there was no initial confirmation email. So I ended up calling Carvana a couple days later to make sure all was good. Four, the advertised timeline for car delivery was misleading. I believe the car I bought said I could receive in as little as 5 days but it took 13 days from purchase to delivery. Five, the detailing of the car missed some key spots. I had to clean the interior of the car after delivery because there was some kind of film all over the car and some areas were ignored completely. I also changed out the in cabin air filter. I was extremely gross. It was dark brown and covered in leaves, receipts and other junk. How would that have been overlooked? I also replaced the blower motor because it was overworked and covered in debris as well. So why do I like Carvana? I believe it was a good deal. Even with the issues I had, I have had similar issues at dealerships but I still saved a ton of time. All in all I am happy with my purchase but I do believe they have some details to iron out to the best they can be.

I purchased a 2012 Kia sorento yhay was Java Brown, had a 3rd row nice heated seats all leather What i recieved was a silver (with a key tag that said gold btw) kia sorento with NO 3RD ROW, LEATHER SEATS OR HEATED SEATS......crazy Ppl need to do less copy and paste and actually examine these cars. I kept it because it was nice but the illegal false advertising is crazy!

We had already decided that we wanted to buy a Hyundai Tucson and wanted to find a brown one. Carvana had a nice selection of brown Tucsons to pick from and we loved that we could look over each car inch by inch and research each car's history. Carvana's customer service is very nice and answered all of our questions and helped us decide on our best option for delivery. The delivery person was so awesome he had the car ready for us when we got to the location that we decided to pick our car up at and even positioned our car so we could get some good pictures with his truck in the background. The driver even called later that day to make sure that we were doing good and enjoying our drive home. The 7 day test drive is really nice and confirmed that this was the car we wanted. Carvana even called us 1 day before our 7 day trial was up to see how we liked the car and to remind us that we had until five o' clock of the 7th day to call them if we changed our mind about the car. I still can't believe that we bought a car online but I tell our friends that it is really easy to do and fun. Plus how can you go wrong with a 7 day test drive , the 100 day warranty and delivery to your door. Where else can you find that kind of service?

I want to personally thank Ebony Brown in Nashville, Tennessee she was awesome. She was very supportive and reliable. She went the extra mile. Ebony Brown deal with my issue and made sure that I was taking care of. I appreciate Carvana Team. Everyone I spoke with has great customer service skills.

I bought Ford Explorer 2016 XLT with brown color. cons: good car, nice design pros: rental car history, some scratch did not mentioned on the website. overall: good and easy way to buy car

I received my car a week ago and am overall quite pleased. Service was on-time and friendly. The minor aesthetic issues with the car were outlined accurately on the web page. I do have a couple of issues that I wish to pass on, as I believe that they are important to the Carvana business model: 1. Most of the optional equipment listing was accurate, but the car did not have a head-up display, which was clearly stated in the optional equipment listing. This is not a deal-breaker to me, but is annoying. When I agreed to purchase the vehicle, I was agreeing to equipment set as listed. It is important for these descriptions to be fully accurate. 2. The tire pressures when delivered did not match the stock specifications. In fact, they were not even consistent on the car. All of the tires were over-filled significantly, and all different. I had to correct this myself. It wasn't a big deal to do, but with the pressures as they were the ride quality was more harsh. Tire over-pressurization can be a safety issue, and this really should not have made it to a customer in this state. 3. The exterior color is not as listed. It was listed a mineral gray metallic. The actual color is Jatoba Brown. It's quite beautiful, and I actually like this better than the gray, but it should definitely be accurate in your listing. Decoding the VIN can help to get this and the other options listed more accurately. 4. One of the key fobs had a dead battery. I replaced it and confirmed functionality. 5. I only received notifications sporadically during the processing phase of the order. There was a time that I needed to re-sign my contracts, but didn't know that. The only reason that I found out was that I had looked up the order on the website and saw that action was needed. There should have been some e-mail or text to let me know so that I could deal with the issue expediently. Overall, the car is beautiful and a joy to drive. I'm thrilled and have a great time every time I drive it. thank you. John

I have been looking for the right vehicle with the options I wanted for some time. I chose the MKX because it had options and colors that I liked. The online interior showed camel colored leather, but it is actually cocoa (dark brown). Disappointing.

I bought my 2016 Jeep Cherokee Trailhawk a week ago. I was looking for a vehicle that can be flat towed behind an RV. The car was exactly as shown on the website and Invoice; however, they had the vehicle listed as being gray with black interior. I wanted the Granite exterior with chocolate brown interior as shown but was willing to accept the black interior. I was thrilled when the Granite/Chocolate vehicle came out of the vending machine. It is beautiful. There was one minor scuff that was pointed out on the website that I had to hunt to find. The tires look new and the interior even had a paper floor liner. Financing was done over the phone and was quick and easy. I read reviews after I had purchased the car and was a bit nervous but these people should have read the Carfax which is available on-line and will tell you where the car has been registered as well as any accidents. This was the easiest car buying experience that I have ever had.

I expected Carvana's PREMIUM DETAIL to mean the car would be perfectly clean. Instead the cup holder was gross/dirty and there was a brown hand print on the inside door panel. I expected premium detail. Also, the day I bought the car it was already due for its next oil change, that is under warranty. What happened to the free oil change!? I CHOSE to buy with Carvana for the convenience -- now I have to immediately go to the dealership anyway. What a pain.

I loved how it was so simple to give carvana a call and they take care you! Lauren Brown and Joshua Robison really took care of me and made sure everything was good to go!