Used 2015 BMW X5

Through out entire process everything was easy and always had a pleasant Carvana representative to answer my questions. Never fell into the phone system "dead zone" and best of all avoided the dreaded dealership.

I cannot say that my buying experience went without a hiccup. In fact, it had several. However, the customer service team was amazing at remedying everything necessary to make the purchase worthwhile. The delivery was process was quick and seamless. I also loved the fact that they already process the tag and title for you. (Although, you can't get a specialty tag unless you go yourself). Here's the hiccup bit: I had to take the car to be serviced within the first 2 days since the steering was a bit tight. However, they found I needed more than just that: oil change, regular mileage service, cracks in the wood on the door and in the consol, chips on the windshield, new windshield wipers, 2 new back tires (one was bald and the other had a NAIL in it!), and the communications technology in the car needed to be updated (it was outdated so BMW wouldn't have been able to update anything unless the whole system was replaced, which was a standard call for BMW for this vehicle). The car was also dirty with a used napkin in between the seats. For a vehicle that Carvana claims to have a 150-point check AND an oil change, this is pretty ridiculous. Luckily, the car I bought was still under warranty so most work was done without Carvana paying for it. However, SilverRock (Carvana's warranty provider for the first 7 days) did dish out for the tires, which was great. I had to take quite a bit of time out of my schedule to get the car serviced. It was a hassle I wouldn't have expected with a Carvana delivery. However, Carvana's customer service was exceptional. They kept me informed and apologized the whole process as well as gave me enough in giftcards to compensate for the detailing of the car, which quite frankly doesn't make up for my time and effort, but helps. I'd also suggest Carvana to add more details about the car in terms of features. I had to contact them to understand better as it's not fully laid out on the site. It would also be nice to be able to compare cars of the similar model. Overall, I'd buy for Carvana again, but I will know what to check for and how to process it next time.

I made the easiest purchase ever for a car. This was a fantastic way to purchase a car. The process was simple and fast, no more going to the dealership. This is the only way to go. Thank you Carvana.

This had to be the easiest auto purchase we ever made. The hardest part is selecting the auto that you want because of the large selection. The purchase was completely done online in less than a hour. We scheduled our delivery date and the rep showed up with the vehicle as scheduled. Vehicle was delivered in immaculate condition! The rep went over everything thoroughly. We are so happy with our purchase and will come back for our next purchase! Thank you Carvana!

I am very happy with my Bmw x5 shopping with Carvana help make a dream come true never set a foot into the dealership! And my car was delivered to my home customer advocates are very courteous and professional they made me feel like royalty ......Thanks carvana!!!

I was little nervous buying online, but figured with 7 days to test drive and decide, I would give it a try. On their website they pointed out the smallest blemishes on my car. When I got here I realized most of them I would've never even noticed had they not put them out. My other concern was that I was only going to get one set of keys. I called and A customer service rep told me that if my car did not have to keys I could go to the dealership and have another one made and they would pay the cost! ...which I thought was great they would do that! also they had a care package in the passenger seat with a gift card candy water Gatorade etc. etc. I thought that was very nice. They also emailed me my credit score information which I appreciated as well. It seriously was the easiest car buying process I have ever been through and I've had several cars! I would definitely recommend Carvana for anyone in the market for a new car!

Loved the model, loved the service, loved the result. Will never buy from a lot again!

This was my second purchase from Carvana and I could not have been more pleased with it. William and team have gone above and beyond and beyond to ensure that I was 100% satisfied with my purchase. Could not have been more happy! Absolutely recommend to anyone considering this new, innovative way to purchase a car.

Best car buying experience ever! This is the only way I ever buy vehicles again!

Love the experience very easy process. Friendly stuff.