My car was delivered two days ago, so have not had much time yet to drive it. But it was exactly as advertised. Everyone I dealt with at Carvana--I repeatedly spoke with customer care--initially just to help convince me to buy a used car in this fashion. All of the phone representatives were courteous, knowledgeable and nonjudgmental. When I mentioned by initial anxieties about buying a used car online sight unseen, there was never any pressure to convince me, cajole or demean. Rather it was more like-I completely understand and what can we do to further describe the process, etc.
The car delivery process was amazing. Offering a 1 hr window (unlike so many other delivery services where you have to wait around a half to whole day) was fantastic. The driver called several days in advance to confirm delivery time and location. The showed up 10 minutes early. Extremely professional and once again, knowledgeable. Had all the paperwork ready to be signed. And while I checked out my new car, he was assessing my trade in at the same time. The whole thing took an hour.
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