Used 2015 Audi A3

I purchased a 2015 Audi A3 from carvana. The initial purchasing steps were easy to understand and well thought out. The price l paid for the car was very attractive. I had to call customer service a total of 2 times throughout the process. Each time I called, the hold time was very short (under 3 minutes) the reps I spoke with were very helpful and polite. I was asked once if I was interested in buying the extended warranty, I politely declined, there was no pressure at all from the phone rep. I was disappointed when there was a delay in receiving the car, however I was called and informed well in advance of the scheduled time. So there wasn't really any problem there at all. I picked up the vehicle, so I can't say anything about the delivery process. The staff at the Nashville location were great, they were friendly and helpful, answered all my questions about everything quickly and accurately. The car was fully detailed when I arrived, and came with a full tank of gas. The condition of the car was exactly as described. Both of the faults listed on the car's display page were so minor, I had to struggle to spot them. I received exactly the prearranged value for my trade in. All in all, Carvana is a great business to purchase a car from. They will be first on my list for my next car purchase.

This is the 2nd purchase of a vehicle thru Carvana within my household. This experience was just as great and hassle-free as the 1st time. This purchase included a trade-in and that process was hassle-free as well. Employees at pickup location are helpful and friendly and you never have to negotiate anything. It's a done deal; test-drive your new vehicle, inspect it, sign the paperwork and leave.

Purchased 7 days ago, still getting use to the features.

I just bought an Audi A3 w/Carvana and I may never go to a dealership again. The car was exactly as it was portrayed on the website. I took it to my mechanic during my 7 day trial period and his words were, "this is a great car." The ordering process on-line took about 40 minutes total and the guys who brought the car were at my house for under an hour, including my test drive time. I also sold them my truck, for which they gave me a very competitive offer, and it couldn't have been easier. I would give Carvana 6 stars if I could.

Great buying process and HUNNY!!, I am enjoying my 2016 Audi A3!! Painless and easy process!! Highly Recommended!!

The delivery guy was great, and even arrived a little early. My neighbors were totally jealous. I will definitely use Caravana again in the future.

The best car buying experience by far, I would even describe it as actually enjoyable! Also, the car is fantastic, in better shape than I expected!

I got a Audi and traded in my Jeep. The whole process I was waiting for a hiccup but it never came!

This was my first car buying experience with Carvana. The online shopping was great. I did not have to do the dealership drudgery. The photos were representative. There was a delay in getting the car but the communicated well and delivered the car vs me picking it up. The drop off and paper signing was easy and fast. Then the negatives occurred. There was only one key so I will have to order a back up from Audi. The car is a diesel and as soon as I started driving I had warnings of low diesel exhaust fluid, service/inspection needed, then the next day I had a critical low oil warning. Worst of all there was an overdosage of a maximally pungent fruit type deodorant they had coated the cabin with. Passengers opted out. I am not sure what the odor (tobacco?) they were trying to mask was but I may have preferred it. I called the sales people and they did not know what the usual practice of delivery detailing is. I felt that Carvana should have changed the oil and topped off fluids before selling a car and as much as I appreciate getting a clean car, I could do without the "freshener". The car buying experience is good but their prep could be better.

I purchased the car, and financing through a third party added some complexity, but it was all easily sorted out. The car was as described, and functional, but there were a few issues. The car was not clean when I got it, a lot of dirt in between the console and in the seats, so a through clean was in order for me. The other issue was an 'inspection due' alarm, which will require a visit to a dealership to clear. Aside from that the car seems to be in good working order, and as described in the ad online. Receiving the vehicle was easy, and prompt.