The process was easy and every one was friendly. I had our vehicle delivered to our house which was a great experience, but this is where it started to go downhill. The vehicle was delivered with "shipping damage" there were four very noticeable dents on the rear portion of the car and the car was not detailed, there was a crinkle cut French dry under the seat, and noticeable residual debris of food or whatever in cracks and crevices, not what I would expect as I have bought "used vehicles" in the past. Also the rear tires had been replaced according to the Carfax report. However the tires were replaced with cheap tires that were not run flat tires as required and advertised for the vehicle. I have had to take pictures many pictures and submit them to Carvana and had to deal with their warranty vendor Silverrock to get these problems resolved. I have also spent my time calling to different shops and driving to get estimates to get these problems remedied. The car goes into the body shop today, and will be without a vehicle for an unspecified time. I feel that the QA process if there even is one, it failed prior to delivery
Read More
