Financing and selecting a vehicle was refreshing and super easy. However, Once I had a delivery date scheduled, it was changed a couple days later by 2 and a half weeks! Multiple phone calls, texts, and chats all with different excuses, but looks like they had issues with transportation truck.
Two days before my rescheduled pickup, they notified me that it did not pass Missouri inspection, so it would be receiving new tires and an alignment. Great! But how did it ever pass the original 150 point inspection then?
Pickup day went smoothly and agent at the vending machine was super nice! Great experience! We were in a rush since we have two little ones, so off we went. We had the 7 days guarantee, so no need to test drive, etc, etc.
Immediately noticed vibration at highway speeds. The next day, I was able to really walk around the vehicle. I found no less than 8 condition items not disclosed in the listing. I filed each one. I love the vehicle by the way, so I want to keep it. I am not being nit picky. Door dings, chips in paint on hood, 2-3 in scratches in clear coat, badly road rashed wheel, a 2 inch section of the door edge and front fender with the paint completely gone, a chip in the glass, and a floppy/barely hanging on side view mirror!.
I was contacted promptly by Silver Rock(the warranty company Carava uses) and they said they would cover everything BUT the door ding?!?! So I have spent at least 6 hours on this part. Have an appoint scheduled for the repairs in 3 weeks, and still have to take the vehicle in for the vibration.
Overall, oddly, I am happy. They are taking care of most everything.
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