The process of looking for a car through Carvana was great--no pushy salespeople, and the website helped me figure out what makes and models had everything I was looking for, which then made it easy to hone in on a search. The purchase process was simple as well and just involved uploading various documents. Carvana sent regular texts/emails and some phone calls to let me know where I was in the process, and any information or documents that were still needed. Carvana confirmed that everything was complete on my end in time for the Monday deadline to keep my delivery appointment that Saturday. Here's where the bumps started. On that Monday, late morning I got a call saying my car insurance document wasn't acceptable because I had cropped it to just show the insurance card, and I needed to send the entire page (even though the insurance info was all on the card) to them by a deadline time that was a few hours away in order to keep my delivery date. Since I do home health and was on the road, I had to call my husband to get this taken care of in time. Mission accomplished. Then on Friday night, bump number 2: a Carvana rep called and said my delivery for the next morning was going to be delayed because the car was housed in a state that requires an emissions inspection, and it was going to take longer than they realized. I was told they would try to get the car to me later that same day. Bump number 3 on Saturday morning, I received another call saying that the person who called me the previous evening forgot to tell me that my car also had window tint that was too dark to pass inspection in the state where the car was housed, but their window-tint removal staff did not work on weekends. So my delivery was delayed until Monday.evening. I was a bit annoyed that I had to rush to get everything on my end done ahead of time to "keep my appointment," but Carvana apparently did not do the same on their end. The delivery itself, which included a trade-in of my current vehicle, was smooth and easy, but the delivery rep informed me of bump number 4: he determined that one of the tires was dry-rotted, and since the car is AWD, all 4 tires would need to be replaced. Now, I will give kudos to Carvana for their warranty and service process, which made taking care of getting this done very easy and no cost to me. New tires on, and my husband discovered bump number 5: the second key did not work, and when we tried to Google how to replace the battery to see if that was the problem, the particular key fob style (which was different than the first key) was nowhere to be found on the internet. This bump was again smoothed out quickly and easily through Carvana's process, and a friendly guy from Car Keys Express came to my house to replace the key. New tires, working key, been driving my new car for a couple of weeks and loving it, when I was contact by my lender about bump number 6: there was a problem with my loan. When I called to find out the problem, my lender said that the amount Carvana had requested was higher than the approved loan amount, and read off a number that was the purchase price of the car minus my trade-in. I explained that I had paid a large chunk of that as a down payment and had financed less than half of the total, and the lender said she saw that in the purchase agreement but it appeared Carvana had filled out the financing documents incorrectly so she would contact them to resend a corrected version. Hopefully that will be taken care of shortly and be the last bump in the road. Overall, though I was disappointed to not receive my car at the original appointment time even though I had done everything on my end, and discouraged by the number of small issues that arose, Carvana handled each bump in the road very quickly and made it easy on my end to manage, which was greatly appreciated.
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