Everything was great... From finding exactly what I wanted, the color, the miles, the financing,,, opted for the VENDING MACHINE Woohoo instead of just delivery. Thought it would be fun for the whole family. So the day comes. We get to the Frisco TX CarVANA Vending Machine... And we are about 15 min early. All of a sudden my, or a car just like mine, pulls up and a Big Sweaty lady in shorts and black tank top get out of it, not even wiping the leather seats off. I said to my wife, "That better not be my car"... 15 min goes by and I go inside. I said "is that my car out front" he said "are you Gilbert" I said "yes I am" he says "yes that yours let me get the keys so you can take it for a test drive." I said "I just spent the last 3 hours with the family on our way here to have fun and get a new car, we aren't doing the Vending Machine" he said "No sir it's been broken since last Tuesday". "And No one bothered to call me and let me know... Why"? I mean, I got kids out of bed at 7am...w all went and got breakfast, picked another kid up on the way, it was a big deal to me. I was going to just have it delivered but changed my option to the Vending matching so we could have fun as a family. So why didn't anyone call Me and let me know like... "Mr. Gardiner, our machine is down at the moment, would you still like to come get your car as scheduled, or would you like to be notified when it's operational so you can get it through our vending machine?
Which is probably a big draw for people wanting to come get a car is the fun of that added feature.
So, for that I was extremely disappointed. The liking of the car I had purchased was overshadowed by everything I had been through to make that happen that morning and to then be told.. "OH, it's broken".
So i really didn't get the whole experience, just another car payment I feel like. Don't get me wrong.. It's a great car, I like it, but I could have bought it anywhere and picked it up sitting in front of the building.
My friends and co-workers also disappointed when I told them what happened because we were going to show them video of it. Some were even interested in buying from CarVANA after I told them how easy it was. I'm sure it was broken, but almost feels like just another Gimmic to get the customer in like any other dealership. Although, my buying experience was sooo much better than a dealership.
But soooooo WAYYYYY disappointed!!!
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