My 2013 Porsche Boxster arrived at my house on Good Friday. The car was pristine sitting on the truck. Unfortunately, these cars are very low and when the driver attempted to back it off the ramp, the front end was damaged. I was a bit in shock, but Carvana agreed to pay for the damage 100%, and within hours, I had an email advising me on the process. That was the first issue. The 2nd came when I noted the vehicle was not a Porsche Communication Management car, although the Carvana description said it was. What does that mean? No streaming audio on the car, only an Aux jack, which few phones have these days. I'm out $400 for an aftermarket Car Play module to remedy this. The 3rd issue was handled well by Carvana. The oil in the car was overfilled and set a warning light, telling me not to drive the car. I was unable to drive the car for the first 2 days of ownership, but Carvana paid for a visit to the local Porsche dealer to remedy this as well.
Bottom line, some high end cars are more complex and require specialized tools, training, equipment and understanding of the options and content. I love the car, but unfortunately, it was not a hassle free experience. I was not able to drive if for the first two days. I spent the 3rd day at the dealer getting repairs made and getting a body shop estimate, and I need to spend $400 to get the streaming audio feature it was supposed to have. I would recommend Carvana, but cautiously.
Read More
