From start to finish, Carvana proved that future of car buying can be one of consistency, reliability and professionalism. The shopping experience was straight forward and one can immediately tell that Carvana highly scrutinizes their vehicles.
There was a high demand for the vehicle I was shopping for, so I was able to experience the wait list on the website. As nerve-wracking as waitlists are, I was promptly notified when my vehicle was available. The "check-out" process was smoother than expected for a large internet purchase (I paid cash.) This consisted of uploading documentation and a follow up call with my bank. Vehicle delivery was also simple. We arrived at the Vending Machine and we're greeted at the door. The delivery ritual (no spoilers) was enjoyable and we were given an opportunity to inspect and drive the vehicle. While I cannot give a long term review about the vehicle, I can solidly state that Carvana went to great lengths to describe and document any issues. The detail job on the vehicle was thorough, though apparently rushed (there was unbuffed wax on some of the trim, a total non-issue.) Overall the Carvana staff was very professional and went over the entire process early on, giving us reliable expectations about the purchase. Carvana offers vehicles in expected dealer shape at expected prices- I wouldn't expect to find a "diamond in the rough" on their site. The upshot is that you can expect exactly what you order from them.
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