While buying a car online is convenient, my experience with Carvana was far from ideal. The first car I chose was delayed 4 times & I ended up having to switch to another vehicle (which was more expensive than the first). With that vehicle, it was delayed the day it was supposed to be delivered because the side mirrors were different. This should've been caught during their "150-pt inspection" so I was delayed ANOTHER 2 weeks. It was such a stressful experience & they did not offer any compensation for my second vehicle & their mess up. From the time I placed an order until the time I got my car, it was 6 weeks.
Customer service was great & all the employees were super friendly. 7DMBG was great but these pros don't help the other issues that occurred.
All in all, expect delays because they will happen.
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