The process was difficult for me but with long hours and patience on the Carvana staff side, I am finally closing the transaction of buying on line. With time limits and difficulty on the internet, I was permitted more time to make up my mind. However, in spit of all the self-imposed trials, I would definitely us your services again.
Read More
4.2 OUT OF 5
Tyler R.
MAR 16, 2022
2018 Hyundai Ioniq Hybrid
Hillsboro, MO
Pretty straight forward process. Great if your looking for a specific vehicle that you can't find locally.
Only negative experience is the fact that you can't register your own vehicle with the DMV. So in my case I had a sales tax credit from selling a car. Sense Carvana is registering my new purchase I had to pay the entire sales tax. I will now have to deal with the DMV to get my refund of around $900.
The vehicle has been in the shop twice in the first week. Ones because the bumper was smashed in during delivery and a second time for a gas gauge that didn't work. So I haven't driven it much. I will say that Carvana uses SilverRock warranty and they approved the repairs without issue. They do need a better selection of Authorized shops, none of them could do the repairs. Had to use a shop not listed.
But I am happy with the process all in all and they had a good selection of vehicles to choose from. I was able to get what I was looking for and at a fair price. Customer service was friendly and knowledgeable. All my questions were answered.
Read More
4.3 OUT OF 5
Michael A.
DEC 27, 2021
2018 Hyundai Ioniq Hybrid
Elmhurst, IL
I was notified when car was coming available, purchase of new car and selling of old car was seamless, took about 45 minutes.
Read More
5.0 OUT OF 5
Matthew K.
JUL 21, 2021
2018 Hyundai Ioniq Plug-in Hybrid
Lakewood, OH
Everything was mostly simple, and if not it was transparent and well documented, and Carvana was helpful. I don't know if I got a great bargain but I had a good buying experience and I'm hopeful I got a good value.
Read More
4.5 OUT OF 5
Valerie P.
JUN 22, 2021
2019 Hyundai Ioniq Plug-in Hybrid
Pearland, TX
The process of buying the vehicle and setting up delivery went fairly smoothly, much better than past experiences at a dealership. We are very happy, overall, with the car itself. However, after delivery has been incredibly frustrating with long waits and issues not being resolved.
Read More
3.7 OUT OF 5
Amanda B.
MAY 30, 2021
2017 Hyundai Ioniq Hybrid
Rutherfordton, NC
You reserve the vehicle that you want. Purchase through a step by step process while being catered to by your car advocate. Contact through your choice of text call or email. Can always talk to a real live person. Friendly easy process. I love Carvana!
Read More
4.5 OUT OF 5
Wendy P.
JUN 3, 2021
2019 Hyundai Ioniq Plug-in Hybrid
Brentwood, TN
The entire process was so easy and stress free. I loved that I could spend 7 days with my new car before making the final commitment. You can't find that at a dealership. And, nobody called to bother me. I had a phone number to call If I had any issues or questions. Plus, a super friendly and helpful delivery man brought my car to my house. It doesn't get any easier than this.
Read More
5.0 OUT OF 5
Victor H.
MAY 19, 2021
2018 Hyundai Ioniq Plug-in Hybrid
Phoenix, AZ
The online shopping and upfront pricing were a game changer for me. No hassles and absolutely no pressure from pushy salesmen! So happy with my experience on Carvana!
Read More
5.0 OUT OF 5
Joshua C.
APR 29, 2021
2017 Hyundai Ioniq Hybrid
Nottingham, MD
The whole process was simple and easy. Was able to do financing on my own terms. It's the best feeling to not have sit at a dealership for hours, to then learn your financing terms. Advocate Federico, aka Chile, was AWESOME! He made the whole experience smooth.
Read More
5.0 OUT OF 5
Rodolfo P.
MAR 29, 2021
2019 Hyundai Ioniq Hybrid
Las Vegas, NV
Very easy process , no middle man, very friendly and 7 days money back guarantee.