Used Ford Flex

Car runs beautifully and the customer service and buying process was great. The only negative was that the car had food on the ceiling and had a strange smell. Carvana reimbursed me for an ozone treatment and carpet shampoo and I was eventually able to get the smell out with bowls of vinegar. I was also able to trade my filthy child-funk mini-van in without any complaint on their side.

I knew exactly the car and features that I was looking for so driving all over North Texas started to look like an imposing feat. One of the cars I was interested in was on Carvana. I struggled with the notion of buying a used car sight-unseen online from a company I never heard of. Their reviews were excellent and they offered a 7 day test drive guarantee, so I took the leap. The Carvana staff was friendly, professional and efficient at every step of the process. The car was exactly as described, they even exaggerated a mark and door ding to be worse than they were. I found a couple of minor repairs that were needed to a power mirror motor and PVC line and they handled them with no problem. Buying a used car online may not be for everyone, but if you know what you want and wish to avoid the hassles of dealing with salesmen while still getting a great deal, Carvana is for you. I truly respect this company's ability to provide such great and innovative service. Their key appears to be in putting their people first.

Bought my 2013 Ford Flex Limited on Saturday. Was between Carvana Atl and a dealer in Ohio. The other dealer couldn't touch the Carvana price - $4000 less for the same vehicle with the same mileage. In and out in under an hour! And - he synched my phone before I Ieft too! Great experience - see for yourself!!

"That didn't suck. That didn't suck. That didn't suck"...in fact I LOVED it. (Hopefully you've seen the commercial or that makes no sense to you).

I was very unsure when my husband told me he ordered a car on Carvana. But we love the car , the experience, the 7 trial days, everything. I love it!

First of All, let me say that I was decidedly skeptical to start. I made numerous phone calls and chatted online. Both had stellar customer service. I could not believe how thorough they were, how knowledgeable everyone is and how easy the process was. From beginning to end the attention to the little things, to ensuring my comfort was always at the forefront. But what truthfully sealed the deal, not counting the incredible price I might add, was the little things. Not only did Sean, my delivery driver, take care not to damage my new SUV, but he was incredibly nice. Not only did I have a cool swag bag with a few pens, some mints, and a sweet cup, my car was brought to me detailed to perfection and with a full tank. Then a couple days later when I stop to fill it up, I open it to ANOTHER thank you card, and a $25 gas card. This company has some of the best customer service I have ever seen. Skeptics, don't be. I'll never buy a car from anyone else again. I highly recommend Carvana and wish the company and its employees the best. Thank you again, I love my new vehicle. (Side note) the small blemishes that were listed for my car? Came off when I rubbed them with my thumb. Just some extra strong dirt. It's absolutely pristine.

I loved the convenience of no pushy salesmen. Also finding little bonuses from Carvana was nice

The initial vehicle I purchased from Carvana ended up not working out too well. It wasn't Carvana's fault, the vehicle just decided to go crazy! David and the team at Carvana went out of their way to insure that our family got back on the road with a fantastic and reliable vehicle. Thank you David and Carvana!

I bought a 2014 Ford Flex using this process. It was much better than going to the dealership. Everything worked smoothly and the interaction with folks at Carvana was very pleasant.

They made everything easy and straight to the point. Lot less hassle b then having to deal with a dealership.