So, the actual buying process over the phone, and going to get the car at the vending machine, so much fun!! (Even if my "detailed" car had some noticeable dirty spots that needed touch ups….)
But here I am, on my eighth day, with issues… I opted for Carvana because of the seven day return policy, and I still love it, but on day six, my car just up and died. It may just be a dead battery, but it may be more. Still waiting to find out. While Carvana did agree to extend my seven day return policy an extra two days, the experience since day six, it has not been easy, and I put that largely on carvana…
I had gone to dinner at a Disney resort and when I went to leave, my car was dead. They made me jump through ALL kinds of loops in order to convince them to actually come tow my car. They insisted that since my car was in a parking lot, that they wouldn't be able to help me since it was late at night… I had to have them contact the resort to confirm that I in fact could not leave my car in that lot, otherwise it could be towed to an impound lot…
Then there's the issue of Carvana working with third party tow companies who don't know Carvana's policies and where they're allowed to tow a car that would be within my warranty with carvana. I had to make several phone calls all over the place to check if this was a good location to get worked on, then call back to these people, and then back to those people to confirm that that was in fact what we were going to do, etc., only to be called to be informed that no, they could not tow it to the shop, because it was too late, leading them to telling me that since I was safe in a parking lot, that they wouldn't tow me, making have to do all the phone calls a second time.
And after all was said and done, and the tow truck arrived and it turned out I could jumpstart my car to at least get home where it once again wouldn't start, Carvana was no where in sight to offer assistance.
Since I am still within my time window for returns, I would have greatly appreciated it if this company that specializes in at home car drop offs could have brought me a car to use while mine gets fixed. I had told them I was working a 13 hour day in at seven and wouldn't be able to get the car to the shop, and their response was, "oh, that's fine, you can take it in on day eight." Thank god I have a partner who has a car and didn't need to work so I could drive their car, otherwise Carvana's solution was for me to just be Ubering around? How is that a proper solution for a company that just sold me a car which is still under their warranty?
I truly loved my Carvana experience and still do greatly recommend it to others, but it still could be much better… treat your guests like you would treat your mother/grandmother, or whatever the commercials say. Don't leave me sitting places for hours making multiple phone calls, jumping through loops in order to get assistance and then leaving me with no way to get around. If you were treat your mother/grandmother the way I have been treated over the past few days, you should be taken out of the inheritance…
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