The entire process took considerably longer than it would at a dealership. The car was shipped from another state to mine and there was shipping damage to the car. To Carvana's credit they have submitted a claim to the warranty company that they use to correct the damage. The 150 point inspection did not catch a stuck cup holder cover, all of the larger scratches and chips in the paint on the car, damaged window tint, the tire air pressures were significantly over recommended manufacturer pressures and were different at all four tires, both key fobs for the car were damaged and one was held together with scotch tape, the cd player skips, among other problems and damaged that should have been caught and disclosed. Nearly every email/ message I sent the Carvanna staff was not responded to. My experience when calling Carvana was a mix of great and poor customer service. No one could answer a simple question if the car was previously owned by a smoker or smell of smoke. The website was also a mixed experience. The Chat function is not handled by a live person. The chat "robot" could not answer very basic questions like where is the nearest Carvana vending machine. The website does not list the nearest Carvana vending machine location on it anywhere. The website does not allow scanned documents over a file size of a few megabytes which creates other challenges. The software does not read scanned documents well and ends up rejecting them. When scanning documents at an increased dpi quality the scans are rejected due to the uploading file size being too large to be accepted by the software. The delivery experience was quick and easy. I met the delivery driver in a city 30+ miles away and he was pleasant and took care of the entire delivery process well. The overall price of the car, the warranty, and the delivery process was worth the extra time and effort at my end.
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