Philadelphia, PA

As the title suggests, throughout every step of the process I was pleasantly surprised that the experience I received was exactly how they advertise, or better. I was able to upload my vehicles information, get an appraisal, set up the trade-in, find a new vehicle, set up financing, delivery, and all the paperwork in about 20 minutes. Seems entirely implausible, I know, but it's the truth. The ONLY headache was due to my state's (PA) insurance requirements and my insurance company's policies (Progressive). PA requires the new vehicle be insured at the time of purchase, and Carvana has to provide documentation of this to the state for registration purposes, or they cannot complete things in their end. It's sort of a catch 22. They need to have (all on one sheet) the new VIN, policy number, NAIC number, policy effective date (which must extend for a minimum of 45 days beyond the date of sale), and the buyers name (which has to be the same name that is on the new car documentation). The problem was that Progressive will not issue a policy ID card for future policies. For example, I had already set it up so my old car would come off and the new one go onto my policy on the day of delivery, but there's no document that contains all the information required by PA. I spoke with a very helpful woman at Carvana who took all time needed to help me figure it out. We ended up calling Progressive on a three way call so she could speak directly to Progressive on my behalf. As it turns out, there's no such document that Progressive can provide that will satisfy the state's requirements, so I had to add the new car to my policy effectively immediately so I could get the ID card with all the information PA requires. I was a bit annoyed that I had to insure a vehicle I didn't own and had never even seen, and the Carvana woman was also upset that I would have to pay extra money for this. She even tried to figure something out where that cost could be absorbed elsewhere, but there was nothing to be done. I was/am surprised this hasn't been smoothed out by now though. I'm obviously not the first person from PA, who uses Progressive, to buy a vehicle from Carvana, so what the heck? To be clear, this was not a problem caused by Carvana or Progressive, it's just an outdated Pennsylvania law that has yet to catch up with the current state of the world. To be honest, it's not at all surprising considering Pennsylvania still has state owned, controlled and operated liquor stores. The ONLY place you can by alcohol in PA is at a state store. Only recently have they allowed some grocery stores to sell beer and wine. Aside from that administrative hiccup, everything went way more smoothly than I assumed it would. After all, Carvana's claims seem to be a bit hard to believe. "Buy a car in 40 minutes". "Why spend 4 hours at dealer when you can spend less than an hour from the comfort of your own home?" Although, that first claim wasn't exactly true. It took me about 20 minutes to complete the whole process. Oh, one last thing I think could be helpful to others. As I said earlier, I did the financing through Carvana as well, which was as smooth and easy as everything else was, buuuuut I have less than ideal credit. Actually, it's pretty bad. I didn't even consider getting a new car for many years because of it, but I saw something on a website that said Carvana does a soft inquiry (not sure if that's the proper term) where your credit score isn't dinged having your credit ran without an accompanying new account opened. That's kind of a BS thing to do anyway and I don't know how they've been able to get away with doing that to people's credit for many years. "Oh, you tried to open an account but your credit wasn't good enough, so now we're going to punish you by dropping your credit score even further." So yeah, I got financed through Carvana without any problems at all. Obviously, my interest rate is less than ideal (or more than ideal? Idk). My interest rate is a good bit higher than a typical car loan, but I'm high risk to them so I can't really complain too much. If I didn't like it, I didn't have to accept. Sorry this is such a long review but I wanted it to be as helpful as possible. And yes, I would absolutely do business with them again. Oh man, I almost forgot one of the most important aspects of this. The vehicle I bought was EXACTLY what I expected. Better actually. I'm sure you've seen the high resolution, 360 degree continuous images they have for all the cars. There isn't a scratch, ding, dent, or anything else on or in the vehicle that I wasn't aware of prior to buying it. There really aren't any at all, but they highlighted a few they consider noteworthy and showed them in the pictures. They are the little yellow triangle icons with an exclamation mark in the middle. They show close ups and descriptions of whatever the blemish is. The point is, the car was exactly as I expected it to be. It was delivered on time (exactly on time) by a very friendly and pleasant man who was professional, courteous and moved with alacrity. I had to physically sign a few papers but the entire experience took less than 30 minutes, including him dealing my trade in vehicle. They allot an hour for you to go over the entire vehicle with a fine tooth comb, take it for a test drive, or whatever else. I didn't need all that time though. One look and I was confident there were no surprises with the vehicle, and there weren't. Okay, now I'm done. Hope you all have as good an experience as I did.

After scheduling a pickup in Philadelphia on Feb 8, I bought a train ticket for $54 to travel from RI to Philadelphia. A few days before the 8th, the pickup was delayed to Feb 11. I had to purchase another ticket for $75. I boarded the train on Feb 11 only to travel half way to Philadelphia when I received a text that the pickup was delayed a second time, until Feb 18. I had to disembark in Stamford, Ct and buy a return ticket for $63. I did not buy a ticket for the Feb 18 pickup, which was a good idea, because the pickup was delayed once more until Feb 24. On that day, I bought for 4th ticket to Philly for $129, and finally arrived in PA for my pickup. Discounting the original $54 ticket, Carvana's repeated delays cost me an additional $267. I am asking that Carvana reimburses me for these expenses that were not part of my original pickup plans. Once I am reimbursed, I can give a better review of this process.

Ordered the car for delivery a month in advance. Took a loan through Carvana. Easy process. Delivery was smooth. I had the car inspected in PA, and there were a couple of issues. Took it to local shop to address, and Carvana paid the shop directly to solve the problem. Could not have been an easier process. The only downside is the buyer has to know the car. There is no salesperson, just delivery. But that was no issue for me.

The process was very easy and Jasmin was awesome once I got my vehicle but it was delayed close to two weeks and was almost further delay until I called in for help. Now I'm waiting on more delays for the registration so I can get my car PA inspected.

When I initially began the process everything was pretty seamless. The car was dropped off on the time and day expected and everyone was nice. I decided the next day that it wouldn't work for my family because of the interior dimensions being too small so I processed an exchange. It ended up being rescheduled twice. First time beside the insurance company never faxed back the RTA form signed and the second time, 30 min before I was expecting my Jeep I received a phone call stating I wouldn't be receiving my vehicle due to the check engine light being on. I was extremely upset at that point because it's been in their possession for a week and somehow was never noted. I had to wait 2-3 weeks and a day to complete the exchange. Also the plates on the first car were never removed by one of the techs and they sent the car back to PA with my plates on it so I had to go through a registration cancellation process and update things with my insurance company. Carvana was understanding of my stress and very helpful and agreed to pay an inspection sticker ticket and also offered to send a $250 for the stress this has caused me and my family. I am very thankful for that. I was very unhappy for the 2-3 weeks and that's what ultimately made it an okay experience.

We had a fairly positive experience with Carvana. We found exactly what we wanted at a fair price. The approval process was painless and we were offered a competitive financing rate. Delivery was to take place 6 days after we signed our contracts, at the vending machine in Philadelphia. We received a postponement the evening before we were take delivery stating that there was a cosmetic issue that they wanted to fix. We rescheduled for one week later. We received a postponement the evening before stating that our state (NJ) required the vehicle to be registered prior to us taking delivery. We rescheduled for one week later. This happened two more times. Finally, a Carvana representative called us the day before our delivery and said that they could flatbed the Jeep to us but that we could not pick it up at the vending machine because Carvana did not have the title to the Jeep. I don't know why all these things weren't lined up prior to listing the vehicle for sale. We were offered a Visa gift card for $250 for our troubles. The Jeep showed up, on time, the next day. Delivery was amazing and the driver was informative, kind and professional. He submitted a claim to Silver Rock because our State requires a front and back license plate and the Jeep did not have a tag holder on the front. He allowed us a test drive and we were thrilled with our purchase. It wasn't as seamless of a process as we had hoped it would be, but everyone was super friendly and understanding of our frustrations. We are glad we gave it a shot and found the Jeep we have been searching for!

Overall good experience, the car advocate that delivered my car was awesome! Car was damaged while being transported from Ga to Pa and the break warning lights came on but both are being paid for by SilverRock. My only concern is that my tag from the old car won't be transferred to the new car and it must.

When the car was delivered I was pleased with the cleanliness and condition of the vehicle even though it was four days later then I was enitualy to receive it. Now there sims to be trouble in getting the car registered, I spent $10.00 notarizing the first Power of Attorney documents in which I was informed I would be reimbursed, now for some reason I was sent another set of documents PA and told to have. them notarized. From the fourth of March when I was to receive the car until now the 17 th of March I'm still waiting on getting this car registered.I don't know what the hold up is but I'm getting frustrated with this whole deal.I needed this car for my business and I'm losing money waiting on you all to get this straightened out .

From the moment I logged on until today when I got my car its Pa inspection, this was a total delight!!!! Never have I bought a vehicle with such ease!!.

I received a car, that I am happy with, however, the overall experience was a bit exasperating. I had to jump through a bunch of hoops and every avenue where Carvana could had made things right, they failed. First, I bought my car before Christmas Eve. I was told that I would receive it by Dec 26. The following day, I received a call saying I needed my bank info in my noon or 1 pm. The bank didn't supply it in time and the date changed to Dec 29th. Then I was asked to complete some forms and insurance and the date then changed to Dec 31st. Understandable considering, I suppose. On Dec 30th, I received a missed call from Carvana then a text saying the car would come on Jan 10th. Seriously? I live in PA and it came from TX, which I paid $600 to be transported. It was stuck in OH, which was just a state away. I fought to get it sooner on Jan 4th because I was now carless and missed a road trip I was supposed to go on as a result. If I had known that all of this would have happened, I would have gone to a regular dealership. After length calls over a series of days, my car was then shipped just 20 minutes from my home around Dec 31st. I wasn't able to pick it up because it had been dropped off at a location where no one was to pass it over to me. I had to wait it out. When the car was delivered, I asked if I could put more of a down payment down. The driver phoned Carvana and told me "it would be a hassle". Seriously. I was offered a check from Carvana to make up for the issue but the check didn't come when promised. I then called again and the check still didn't come when promised the second or third time. Essentially, every avenue that they could have made it right fell short. I am still angry about the experience and it's unlikely that I will use Carvana again. In short, if you are buying a car that needs to be delivered from a faraway state, I wouldn't suggest it. Local purchases might be okay.