Carvana Customer Reviews

Don't take our word for it...

See what our customer reviews have to say about a whole new way to buy a car.

  • Why is Carvana considered the new way to buy a car? We can talk all day about our 7-day return policy, the free, as-soon-as next-day delivery to individuals living within 100 miles of our markets, and the time you’ll save by skipping the dealership entirely and buying a car online with Carvana. But wouldn’t it mean more to hear from real-life customers who have experienced first-hand what it’s like to purchase a vehicle from us? We think so too, which is why we’ve compiled a vast array of reviews to help bring transparency to our unique car buying process.

Carvana Experience is rated 4.7 out of 5 by 82064.
Rated 5 out of 5 by from Love ❤️ it Chevy Trax The process was very easy. It was COVID-19 protected. Awesome customer service.
Date published: 2021-01-22
Rated 5 out of 5 by from very easy to do business with. The complete process was straight forward and exactly how they said, fair market value,
Date published: 2021-01-22
Rated 3 out of 5 by from Mixed review The process was easy. The car arrived on time. However, there were 4 cosmetic issues that were not noted in the photos i purchased from. The delivery man noted these and they have been approved to be fixed free of charge but it’s just a headache to be without the car while repairs are made and it will be over a month before I can get in to one of the SilverRock approved repair facilities. Also, the car was supposed to have 2 keys and it only had one. Again, Silver Rock approved an additional key, so I met with the mobile key man at a local business as he is not allowed to come to my house due to Covid. Lastly, the car had not been detailed at all inside. The floorboards had wrappers and grass and when we flipped the rear seats to fold them flat, there were Cheerios, legos and other debris under them. The delivery man said he will be sending us a gift card to get the car detailed but it has been 10 days and I haven’t received it yet. The car seems mechanically solid but the other things cause me to give the experience an average rating. I would rate higher if all the repairs were already completed.
Date published: 2021-01-22
Rated 5 out of 5 by from I love Carvana!!!!! Excellent Crew that helped me. They made everything so easy. They never gave up on me! Stood with me the whole process all the way til delivery!
Date published: 2021-01-22
Rated 5 out of 5 by from Super easy Truck showed up, car was unloaded and parked, rep finished off paperwork while I checked out my new ride!
Date published: 2021-01-22
Rated 5 out of 5 by from Such an amazing experience It’s as easy as the commercial says! I was shocked, to be honest. The lady who dropped my car off, was extremely nice and helpful. I’ll be buying from them again.
Date published: 2021-01-22
Rated 4 out of 5 by from So easy So easy....great service....dislike the choice of insurance/ mechanic available
Date published: 2021-01-22
Rated 5 out of 5 by from Such an easy process! This was the first time in my life I did the final sale transaction of my car while I had my pijama on!
Date published: 2021-01-22
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