Have peace of mind knowing that you have 7 days to love it or return it.
3.9 OUT OF 5 (62 Reviews)
JUL 25, 2022
2019 Ford Fiesta
This was an extremely easy and Hassel free process. It starts with getting your purchase power. They see if you qualify without hitting your credit score. Instantly get a monthly payment if you chose to use their bank to buy the car.
The quality of cars is amazing . Buying a used car in NY that hasn't been corrupted by the salty winters is not even an option. I was able to get a car from Arizona and it is pristine under neath. Not a speck of rust for a 3 year old car. Carvana is a diamond mind for quality cars that you can trust without seeing it. They do all the administration and all I did was wait for my delivery date and time. " IT WAS SO EASY" I love my new used car. It's so pristine it's ridiculous.
5.0 OUT OF 5
MAY 13, 2022
2019 Nissan Rogue
First vehicle was covered in rust and still had a lot of ice salt underneath it. It was from NY state. Second vehicle is great, minus they lost the OEM key at Denver Carvana and sent me a broken one via Fed Ex. Still nice people.
3.8 OUT OF 5
APR 25, 2022
2016 Scion iA
There was never any pressure of a salesperson trying to sell me a car. The specifications in the filters found me my Scion IA and I LOVE NY SCION.
From finding a car to buying and shipping my car to me…IT WAS GREAT and Carvanas communication skills are 10/10.
5.0 OUT OF 5
MAR 12, 2022
2018 Buick Enclave
My first purchase 3 years ago was perfect, no issues everything went smooth and loved the car. Next we purchased a pickup for my husband last Sept. they gave us a delivery date, had us jump through hoops with all their deadlines for that date, we adhered to it and as soon as we competed it they pushed out our delivery date. Truck didn't come with any floor mats so we had to wait 3 weeks for them to ship those and try not to get the interiors rugs dirty in the meantime, they also damaged the truck scraping paint all off the fender and down the side. They paid for the repairs through silver rock but it was my responsibility to get it repaired and find someone to do it that would work with them which was not easy and we were without the truck for a week and no rental. I decided I wanted to trade my first purchase in for a newer car just this month I figured maybe last time
was a fluke since the first one went so smooth…again jumped through all the hoops and then they changed my delivery date out a week. Again no floor mats, in the middle of upstate ny winter, they gave me the wrong info to provide to my bank so I ended up having to pay the difference for funding and because the car was from another state there was no front license plate bracket so they sent someone out to install one Because they said they didn't want to drill through the car. The guy came out with a cheap aftermarket bracket, drilled 2 holes put it on and never measured anything…it looks like complete crap because the license plate is off centered to the left and it can't be fixed without drilling more holes in the car. Also oil life is down to 33%, tire pressures are all off and there was zero washer fluid in the car so now I'm definitely questioning this 150 point inspection and how they put $1,000 into each car?
3.5 OUT OF 5
FEB 20, 2022
2022 Toyota Highlander
The whole process was done through the app. I had one call with Carvana to review and one call with insurance agent to get cards. No hassle. No paying thousands in random " price of contract" built ins. Came with real plates. Driver Ernie in Rochester,NY was the absolute best.
5.0 OUT OF 5
JAN 10, 2022
2019 Honda CR-V
After having been misled by replying dealerships in different parts of NY, I had been lied to enough. I made a list, went over it again with my son to see what he thought, picked a vehicle on Christmas Eve and it was here on New Years Eve. Happy holidays to me!! Superb communication! Do it!!
5.0 OUT OF 5
OCT 25, 2021
2018 Chevrolet Colorado
I saw a lot of good reviews and bad reviews prior to purchasing my car through Carvana but I took the risk. The process was super simple and very straightforward. I'm an extremely detailed person so that could be why my process went so smoothly.
I did my entire purchase on the online website and mobile app. I picked out something that was showing available. I did NOT pick something that was already listed as pending sale or coming soon. I spent a whole week comparing all the details of the vehicle they provided against other sites and specs to make sure I was getting a great deal and I was. I honestly wasn't expecting to get approved but I took the risk and filled out the application online and within minutes I was told I was approved for Carvana financing for the vehicle I selected, the monthly payments, and terms. I even had the option to change my monthly terms to longer or shorter so that it adjusted my monthly payment amount. I had control which I loved.
Once it was approved online, I went through all the online steps and I made sure to constantly check the tasks tab to make sure I completed everything they wanted. I was trading in a vehicle that was paid off but had some external damage and they still gave me a really good trade in value to apply to the loan. I always read every email and text message I received. To make things smoother, I always called in to speak with a rep after uploading documents to make sure they were correct. The reps always gave me a clear understanding of the next steps and what to look for and what emails to watch out for. I was even notified that NY has extra laws in place for insurance before a vehicle could be delivered. By having the rep explain this I was able to get my insurance setup ahead of time like requested so I had no delays.
Delivery was easy. I received updated text messages up to the day of delivery when I received a message they were on the way to arrive at the requested time. I was requested to sent a selfie holding my drivers license to help streamline the process so I sent it. I was even able to follow along and watch the approaching delivery on the Carvana map. The rep that arrived was very polite and explained the whole process to me. We discussed the paperwork. He allowed me to test drive the vehicle. He walked the vehicle with me as I checked for any issues and he submitted smaller things I found to Carvana/Silverrock for request to fix. He walked my trade in and verified it was drivable. I signed all the paperwork. He loaded up the trade in and bit me farewell and a great experience with the new vehicle. I had the keys and new truck and very happy. Over the course of the week I received emails and text messages regarding the registration and plate updates which I was able to confirm with my dmv online.
All in all it was a very great experience. Silverrock is handling all my extra smaller repairs and is on top of everything. It's been a really awesome experience so far and I'm a very happy customer.
5.0 OUT OF 5
SEP 16, 2021
2015 Lexus RX 350
East Patchogue, NY
Background: Purchased a 100k mile, 2015 Lexus RX 350 AWD. Based in NY.
-Good selection of vehicles, even in the current covid market.
-Purchase process was relatively smooth as long as things are squared away on your end.
-Friendly support staff.
-Took care of any (non-cosmetic) issues I had with the vehicle.
-Delivery date/time could not be determined or maintained. First time they claimed a delay of 5 days, second time (on the day of delivery) claimed a delay of 3.5 hours, but showed up 1.5 hours early anyway while I was still at work. The driver was friendly but certainly seemed in a rush and tried to coax me into skipping the initial test drive.
-Online pics of 'imperfections' are not reliable (which I already assumed, I mean they are trying to Sell the cars). One quick walkaround and I find this Huge gash in the rear bumper that looked like someone gave their 2yr old with Parkinson's a touch-up paint pen. Just a few inches to the left of that monstrosity of a paint correction is the teenie tiny hairline surface scratch I could wipe away with acetone and a paper towel, and that's the one they photographed...
-Car was clearly not detailed like they claim. Exterior was washed and waxed, but the inside had trash on the floor from the previous owner and the leather needed some serious TLC.
-Biggest complaint is that tint was improperly removed from the front windows (probably to pass NY inspection). This left glue all over them which prevented the windows from operating properly and potentially burning out the motors. Why they would deliver a vehicle in that state is beyond me. Anyway, SilverRock denied the claim to fix it (*rant* but approved a claim to replace Air Filters!... like... What?! Wearable parts, the one thing they say is not covered and they cover it, but won't fix the mechanical issue with the windows because the root cause is cosmetic and doesn't have a part number?! Who makes up these rules?! *end rant*), but Carvana claims they will reimburse me for the cost once I get it done by a local shop. We'll see.
-Do. Your. Own. Research. Once you figure out what car you want, watch every review you can to see what features it may or may not have equipped. Carvana's listing is frequently inaccurate. For example, my car was listed as having parking sensors (a feature I don't need or care for), but one look at the posted picture shows otherwise.
-If you're interested in a specific listing, do a deep dive into its history. Review the provided carfax for regular maintenance, were reputable shops/dealers used, was it a CPO, what kind of area did the previous owner live in (aka. drive in, is it a city or mostly highways? Is it part of the salt belt?). Carfax likely won't have everything either, try looking up the vin on the manufacturer's website. This should give you all the features the car came with from the factory, including paint color, model year, and any services performed at a dealership. If anything doesn't seem to add up (e.g. the car is an entirely different paint color), skedaddle.
-Get a pre-purchase inspection done as soon as you get the car, preferably within 2 days of delivery. If you notice anything at all wrong or off with the vehicle at the time of delivery or within the 7-day period, let the driver know, submit a claim with SilverRock, or call Carvana ASAP.
Overall I would say Carvana has the right idea down for how cars should be sold in the future, but their execution and follow through could use some serious work. At the end of the day, I have the car I wanted and it was miles better than hassling with a NY salesman over the one car they have on the lot. Hopefully now, whoever has read this knows what they're getting into and will be able to set their expectations and pinpoint the perfect vehicle for their needs. Cheers!
3.7 OUT OF 5
K D G.
SEP 3, 2021
2010 Honda Civic
Carvana reps were a bit unprepared when it came to NY laws for registration.
4.2 OUT OF 5
MAY 17, 2021
2018 Volvo XC60
Couldn't have been easier to find a car and place my order. NY is a little wonky with registration but was delivered with plates good to go. Vehicle was even better than pictured. Everyone I spoke with was friendly and helpful. Never shopped at a dealership and know I never will now.