Kansas City, MO

I live in the middle of nowhere Mo. and am so grateful this concept and company exists! Everything went above expectations and was such a great experience trading in my car and having a new one delivered! Driver was such a pleasant person and explained everything thoroughly. I am very happy with the car I picked and it was exactly as it appeared so there was no trickery there at all. I would highly recommend skipping the dealership experience and doing it this way!

The Springfield MO hub took great care of me. My only gripe is the application process did not honor the offer for my car that I got in the morning-it only accepted the offer from 6 hours later which was less.

We had sold two cars previously to Carvana with great success. We were in the need to now purchase our college age daughter a car for the summer and beyond. We checked out a dealership that had a good looking used car on the lot and by the time we got there, it had been sold. We had spent too much time already on this side purchase and decided to actually buy a car from Carvana this time and see how their process works from the other side of things. We sat down in our office on a Sunday afternoon and not only found a car for our daughter, but also sold and bought a car for my husband within a few hours. Never had to leave the house or deal with a dealership and their methods of selling. We held our breath as we waited for delivery day. Carvana was in constant communication with us until delivery day. Mo, our delivery person, was friendly, knowledgeable and thorough in his inspection. Our car was perfect for our daughter as was exactly as pictured on their website. Everything was taken care of from start to finish. We will probably never buy a used car from a lot or dealership again.

From searching for the vehicle to receiving my tags, this entire process was so smooth. After picking the vehicle, an agent worked with me to accelerate the delivery day from the initial estimate. The delivery was prompt and straightforward (thanks to Kia, my rep). I did have a little problem after the 7 day trial but the 4 mo warranty took care of it. I waited for final review to make sure I got all the paperwork and with a week to spare I have my title and tags. No need to go to DMV! Thanks Carvana!

The process itself was great. People with Carvana are awesome responding promptly and are very professional. Financing was quick and easy. Car was not fully as presented in photos on the outside concerning scratches and dents, etc. It does have 41,000 miles on it, so some are to be expected. Interior even has some issues that were not presented but overall was as appeared/presented and looks pretty good. The car does have more than a few scratches and dents that were not presented in the pictures. Too many to count and they should have been more up front with the more serious minor cosmetic issues if you will. The delivery gentlemen even noted a few things he observed which was also nice of him and professional cause sometimes you cannot see everything. Carvana has addressed them promptly and I have an appointment to see if we can fix those, so we'll see how that goes. However, when they prepped the vehicle for delivery, they should have noticed the overspray of some type of cleaner it appears that has etched itself over the plastic covering the dash gauges obscuring them and LED screen. It just won't wipe of and appears permanent. The Bigger problem! The vehicle itself has some serious electrical/mechanical issues that are not consistent. I have already broken down twice. Each time the transmission stopped engaging and all the warning lights were on and then it would shut off. I was stuck in traffic having to push the car off to the side of the road. I had to let the car sit for 30 minutes or so each time while attempting to figure out the issues but never did. Was getting ready to call AAA for a tow. Then the vehicle started and seemed to be operating but not normally. Several warning lights were on and the electronics appeared to be reset, like the care battery had been disconnected. Transmission is now jerky and not smooth as it was at first test drive or how it should be. This is a Chevy Impala 2019 and I am very familiar with them and the issue appears electrical but not sure. Now the engine light is on along with other warning lights which go on and off. I was thankful to make it home. I contacted SilverRock and was told I could take it to the Chevrolet dealership for an hour diagnostic test to determine the issue, which was good. However, the Chevrolet dealerships, and I called four of them in my local area, are unable to diagnose or even look at it for a month out due to backup with their diagnostic testing for Chevrolet. No idea why nor could they explain to me why. I did buy the extended warranty although it is still under the 30 days warranty with Carvana. And the top choice for "authorized" service providers through SilverRock Warranty is.... Pep Boys. I do not have much confidence in Pep Boys...Sorry Manny, Mo, and Jack. There were a couple others on there "authorized" list in my area, but they are not what I would consider reputable and all had bad reviews for service. So here I sit with this 2019 Chevy Impala afraid to drive because I have no idea if it will break down again. SilverRock said I can go to a third-party vendor if they agree to their terms and agree to deal with them. So far, I have not found one. So here I sit….Ugh!

Going to a car dealership makes want to put a bullet in my brain. It is the most archaic anti consumer sales process commonly used today. Everything throughout the entire ordeal is designed to deceive people who know nothing about cars, and hamstring them into thinking they need unnecessary warranties. I recall the last car I bought (a Toyota Camry) the salesman tried to tell me I needed an electronics warranty on it in case the cars computer went bad. And it begs the question, is the salesman ignorant or malevolent? If he's really dumb enough to think that a Toyota Camry's computer is going to go bad within 5 years of it being sold new, then he shouldn't be selling cars period. If he's malevolent then he's a scumbag who is plainly lying to me in order to further fill his own pocket, and I should not be buying a car from him. Then you have to haggle a price out of these troglodytes because every car they sell is maxed out as high as possible until it gets painfully negotiated down. IN COMES CARVANA. I see a car I like, I check national prices, and see it is a very reasonable market correct price. The car gets inspected and a report of the inspection is online for me to review. I don't need to haggle. I don't get absurd warranties waterboarded down my throat. They ask if i want one and move on if I don't. I don't need to spend 3 hours waiting for the finance guy to do their job. I get my terms in literal seconds. I scan a few documents, sign a few papers digitally, and one week later my car gets delivered by a guy (shout outs to Anthony in St louis MO) who kindly and clearly explains everything they're going to do for me regarding getting me my title, and so on and so forth. They pick up my trade in, let me do a quick test drive and personal inspection of my new vehicle and make sure all is well. I sign a couple more papers, I get the keys and BOOM DONE. This is hands down the easiest and most pain free car selling, and buying process I have ever encountered and I will 1000000% be recommending it to any and all people who are in the market for a car.

Copying and pasting my Google Maps review I left... I traded in my truck for a SUV on Carvana. So far it has been a great experience. I'm still waiting for my truck to be paid off by Carvana, but assuming that goes off without a hitch I will gladly keep the review at 4 stars. The rep that delivered the vehicle was very courteous and professional. The online method of purchasing and trading in is unmatched. I absolutely despise dealerships and their underhanded bs they pull. Before purchasing this vehicle I looked at dealers and not a single one of them would budge at all on the purchase price. They wouldn't even TALK about the price of the vehicle. They would only negotiate on the loan term length, as though I cared about that. I'd say I'll offer you $36,000 on a $38,000 vehicle and they'd pretend they're doing something with the manager and return with different loan terms. "Well sir, if you put down $3,500 and extend your loan to 72 months it will only be $589 / mo instead of $640 / mo"... "okay" I'd say... "well if you reduced the price from $38,000 to $36,000 we wouldn't have to extend the loan term at all." This process would repeat a few times before I finally asked why they don't even talk about the price of the vehicle. All 3 dealers I went to told me they don't negotiate price anymore, that was something they did years ago. I figured if that's the case, I'll take my chances on Carvana. If nobody is going to budge on price, at least they won't waste my time. I couldn't have been more right. They didn't waste my time at all. Delivered my new car (which I love) and picked up my truck. Took no time at all. They also offered me more than the dealers did. I gave a 4 star because there was a 5 inch bolt in the front left tire which I had to get repaired before I could drive the car anywhere. I was left with some suspicion about their checklist they say they do. How could they have missed that? When you drove the vehicle you could clearly hear it banging pretty loudly. After removal it's quiet as a butterfly. Seeing as how I can't say for certain if it happened after they checked the vehicle over, I don't fault them much for it. I would highly recommend going to Carvana to purchase your car. The only advice I'd give is make sure you or someone you know that has knowledge on cars is there with you. Double check their checklist basically.

The process was easy. I had mo idea it was that simple to purchase of vehicle. At a car lot it feels like you have to jump through hoops to get approved to finance a vehicle. I saw on my credit karma account i was approved for a 17k car loan through carvana. My interest was peeked sho i was browsing and found just what i had been interested in. Not only did i get approved quickly but i was able to purchase a vehicle for 26k with only 3300 down and a 400 dollar delivery fee. I debt in the appropriate documents and 5 days later my vehicle arrived at my house ready to go. The customer service was to notch all the way through and i could not be happier with my purchase

Getting a car with Carvana was easy but as far as them registering my car is horrible. I got my car on 1/9/2020 which was driven to me and put more miles on the car then what was advertised. Ok didn't really car was happy I can finally sell my old car that was barely getting me and my daughters around. I received an email on 1/27/2020 about sending in am emission and ID/OD inspection. I called the office my emission was done on 1/7/2020 the place i went to told me it was no reason to get another emission called Carvana here in MO spoke with Justyn which then told me that I had to get my car registered on my own (not tire signed paperwork and gave it back to the driver) he then came back on the phone stating he was sorry I was one of the last few who didn't do self register. I spoke with Sarah here in MO on 2/14/2020 asking is it anyway I can drop the ID/OD off she said email it I did just that. Talk to Taylor here in MO on 2/18/2020 Asked her if we had any update on my plates she stated they needed the hard copy ok I asked for the address I could drop it off first thing in the am since I was at work. Dropped my ID/OD off 2/19/2020 temp tag expired 2/22/2020 now I'm being blamed for the delay I'm being blamed for the miscommunication. I was just told today by Leslie that i wouldn't get my plates for another 3-4 weeks which means another month from now. I was all for Carvana at first was excited now I wouldn't even recommend them to anybody in my family maybe to people I don't care about but anyone close to me no. Now I have to pay a car note on a car that I can't even drive till I get my plates I'm beyond upset I have to try to take a leave from work just so I wouldn't have to drive which is cutting into my car note even getting paid. I was told I couldn't get another temporary tag because of the email they sent out to me on 1/27/20

Your typical buying process at a brick and mortar dealer is someone trying to up sell you on everything, make you wait at a desk while they're off "trying to talk to the manager to get you a better deal". Then they come back and ask you to sign a purchase agreement, they go back for more haggling. You finally settle on price and go through financing only to find out your required to buy a $600 "protection package that protects the exterior and interior", then they hit you with a $600 dealer fee, $99 admin fee, $200 finance fee. Next thing you know have $1,500 on top of the agreed to price. Now Carvana!!! Now dealer fee's, no haggles, no up-selling or up-charging. You do your research on what you want, find it on Carvana and they deliver it for you or you go and pick it up. It literally took me 7 minutes on the website to fill out everything, give my deposit and sign my documents on day one at about 6:30pm. Day 2 at 8:00am Carvana called me with finance details for few minutes to review everything. Day 2 at 10:30am I had my loan documents in Docusign that took me a few minutes to review and sign. ( I went with my own credit union that was partners with Carvana, I was pre-approved. So, your finance process may differ from mine.) Day 3 at 9:45am I took delivery at the Carvana vending machine in Kansas City. At the vending machine you show your license and proof of insurance, they give you a coin and you put it in the machine, the car comes down the elevator and spins around. It slides out of the machine. The attendant drives your car out, she walks you through the car and asks if you have any questions. You take a test drive, go back inside and fill out a couple forms, temporary license plate form, odometer disclosure and the purchase agreement I believe. They asked me if I wanted a bottle of water and gave me a bottle of Fiji water. I thought that was icing on the cake. Who does that? Carvana! I get a new car every 2 years. I love cars and like to always have something cool and different. I have dealt with many dealerships in my lifetime. Carvana is by far the best experience I have ever had. If you have questions they are there to answer them. If you don't like your car after you pick it up, you can take it back and try something else up to 3 times. They give you a week to try out your new car and up to 400miles. If you go over that they charge you a per mile fee. However, you're never stuck with it if you don't like it. Why would you buy from anyone other then Carvana? You shouldn't. Don't pay extra fees, dealer fees or up charges.