Have peace of mind knowing that you have 7 days to love it or return it.
4.5 OUT OF 5 (30 Reviews)
FEB 25, 2022
2015 Ford Escape
So buying a car online- crazy right?? Not really. Actually it was super awesome. We needed to upgrade to a vehicle with towing capacity, and my heart was broken because my Ford Fusion was on the chopping block. I loved her. So we looked at Ford Escapes in hopes that the creature comforts (read; heated seats that hold you like a hug..) would be similar enough to ease my heartache. Her delivery was delayed due to winter storms and in the interest of keeping the delivery drivers safe- and the communication was (not too) constant amd considerate. The day she was to arrive my delivery driver Al called to check in and let me know he was en route, and that he may be a couple minutes behind because he was stopping to top off the gas tank so he could deliver her full. I proceeded to melt down because that meant the Fusion would also be picked up soon. (Side note- we also sold our existing car to Carvana- and that was also a breeze...they worked with us so drop off was the same day, even withbweather delays). When Al arrived I apologized for being the only person in history to cry when they were delivered a new car. He was unbelievably kind, and understanding and patient. He'd also brought along a box of magnetic car games, which my kids were super excited about. He really turned an experience I had decided would be super traumatic, into something I was excited about. Good news, I love the car. Maybe even more than my old one. Everything about the whole experience was amazing, but Al. Thank you.
5.0 OUT OF 5
FEB 16, 2022
2019 Toyota 4Runner
The process was very simple, a few phone calls and a delivery appt. Carvana Mobile and their driver Aaron Robbins were wonderful, transparent, and punctual! There were no hidden fees or "gotchas!" Like used car buying can be. I would highly recommend anyone in the market to check out Carvana and especially in the Mobile, AL area. The only hang up I had was with registration and loan funding. That is why I couldn't give Carvana 5 stars, I had several phone calls from my bank asking me to reach out to Carvana because they did not provide appropriate documents to fund the loans.
4.5 OUT OF 5
DEC 6, 2021
2020 GMC Sierra 1500
I had a hiccup at the beginning with getting incorrect information from a rep. Actually I ended up having three different reps tell me a few different things as it related to the process itself, starting with financing and what all Carvana really needed to move the process along. Basically I was ready to purchase on a Friday and have the car delivered Monday, which would be incredible. I made an appt for this and was told to just take a picture of the financing check once I received it, however the following morning I received and email stating that my delivery date ad been cancelled because Carvana didn't have the financing check picture and info... This was very annoying and didn't make sense, because I next day aired the check, and paid for that to happen, as the rep said al this was fine when it really wasn't. I even asked if I could get the check sent straight to Carvana, and was told no, which turns out not to be true. Either way, in no way would any of it have worked, and the rep(s) failed to mention or acknowledge this. I wish they would have just said, "there is no way to get the car there on Monday as we would need the financing proof before hand and you will get an email in the morning about the appt time changing, so this won't work", and I would have just scheduled a later appt date. Anyway, once we got through that after a couple more phonecalls, I got the info I needed and the process was great after that. I love my new ride now. Also upon delivery, I noticed my truck didn't have floormats... The carvana driver immediately ordered those for me and I'm waiting on those now. That's good service without asking questions.
4.3 OUT OF 5
JAN 4, 2021
2018 Audi Q5
New Orleans, LA
My husband and I had been searching for a larger, family car and the thought of even stepping foot in a traditional dealership (COVID-impacted or otherwise) was cringeworthy to say the least. After some initial online car searches, we settled on Carvana and ended up purchasing our new car, in our pajamas, on our couch! We couldn't have asked for better. We did not use the Carvana financing option (the rate was very high and there was not an option for dual borrower) and we opted to travel to our nearest vending machine (in Birmingham, AL). The process at the vending machine was easy, we were in and out in our new car in 15 minutes. They even suggested reaching out to customer service to extend our 7 day (mileage) return policy since we would be driving back to Louisiana (fingers crossed for a New Orleans or Baton Rouge-based vending machine soon!) It has been about three weeks and the Carvana team has been keeping us posted on our registration. They even sent us a card thanking us for our purchase - worlds apart from a conventional dealership experience. I would highly recommend!
One suggestion for the Carvana team - I love 360 interior and exterior view of the vehicle but including more detailed car features (for the specific make and model and year of the car) would be very beneficial. For example, the car color was mislabeled as black (when on the window sticker and in-person) it was a charcoal grey color. Also, I found myself googling the audi-speicfic packages which weren't exactly as I thought (i.e. no blind spot indicator). These would be specifics that would easily and instinctively be understood through a test drive and putting the burden of those experiences that would come from an in-person visit could go a long way on the side of customer experience.
5.0 OUT OF 5
MAY 23, 2021
2014 Lexus GX 460
Palm Bay, FL
Hats off to the entire Carvana Team. They ALL went above and beyond exceeding my expectations. Big shout out to Alex (delivery guy) and Emily, LorrieAnne, Mariah et al. I had a few issues but Carvana did everything to make me happy. Carvana has their process and procedures down to a science. I would, without reservation, buy another car from Carvana.
5.0 OUT OF 5
MAR 10, 2021
2012 Mazda Mazda3
I will never go to a car lot again. I was able to view 1000's of cars from the comfort of my home. I didn't have any pressure from a salesman trying to make his quota for the month. I was able to look at the car with all its flaws highlighted on line ( no surprises on delivery). I could instantly see Carfax report on car and then have history ran from VIN at local manufacturers service department once I narrowed my search.
Purchase was easy, fast and hassle free. Paper work was really simple and straight forward. Carvana has great Finance options with great rates. There was no pressure to add accessories or warranties ( although they do offer extended warranties at reasonable rates). Once I made my choice it took about 15 minutes to fill out paper work and get financed. Done Deal !!
Delivery was quick and easy. I was given different hours or the day to choose from for delivery time to meet my schedule. Driver contacted me to let me know he was loaded up and leaving. My time was 11 am and he arrived at 10:55 am. Once unloaded He pointed out the features and flaws ( already noted on virtual online views). I drove car around for a couple of minutes. I signed paper work and had 7 days to use car and see If it was really the car I thought it was.
STILL HAVE IT and am super satisfied with it and Carvana.
From Decision on car to license plates on car I drove ZERO miles and spent ZERO time in registration line. Just A WIN WIN WIN situation al the way around.
4.8 OUT OF 5
SEP 14, 2020
2015 Nissan Murano
I drove 3 hours each way to a Chrysler dealership 3 weeks ago to look at an SUV priced about $350 below blue book value. At the dealership, I learned of hidden charges, a DOC fee of $699 and a protection package for $1,295 that they "put on all our used cars". Together, these two charges totaled $1,994 additional for the vehicle, resulting in a sales price much higher than advertised.
The next day I visited a Chrysler dealer in Crestview, FL and they were adding the same two charges to the vehicles. I work many years ago at a GM car dealership in the accounting dept. and at that time a DOC fee of $50 was charged on all deals. Dealerships will tell you the DOC fee covers the overhead of providing the showroom, but what other businesses charge such fees and why have those fees escalated to nearly $1K? When we buy groceries, do we pay a DOC fee to cover overhead? Certainly not.
A friend recommend CARVANA. While I was skeptical at first, I regained my enthusiasm for car-buying when I learned Carvana doesn't add fees other than tax, tag and title.
The first vehicle I considered buying from Carvana had no shipping charge if I picked up the vehicle at a 'vending machine' in Birmingham, AL (4 hour drive). My second choice was an SUV that I bought came from TX and I paid a shipping fee of $599. That fee makes sense to me because I understand there is, in fact, a direct cost to ship a vehicle from TX to FL. New cars always have a shipping fee included.
Carvana representatives that I spoke with on the phone were noticeably intelligent. I enjoyed working with them. Each of them were able to answer questions,
When I received delivery of my SUV, I was able to test drive it and look it over before signing the purchase contract. I drove it away and had 7 days to drive it and return it if I didn't like it for whatever reason. Carvana provided an extended warranty for 4,000 miles or 100 days, whichever comes first; I think that's very nice.
Carvana doesn't sell vehicles that have been reported as being in an accident.
Very well pleased with my car purchase, all the way around.
5.0 OUT OF 5
SEP 18, 2020
2019 Toyota Highlander
Scheduled for 2 pm. Showed up four hours early and was taken care right away. Good thing too because I had to drive back to Pensacola, FL from Birmingham, AL to load up my RV and evacuate from Hurricane Sally that same night.
5.0 OUT OF 5
OCT 10, 2020
2014 Porsche Cayman
The experience was fast and easy
I will do it al over
5.0 OUT OF 5
MAY 3, 2020
2018 Toyota Corolla iM
Súper fácil, Escoges el carro a tu gusto puedes ver el Millaje, si tiene algún rallado, cuanto tendrías q dar de down payment. Todo al instante.