Support Center Purchasing a Car

Purchasing a Car

With our 100% online process, browse, tour, and buy your car from anywhere. Then select your payment, upload your documents, and we’ll take care of the title and registration. It’s that easy.

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How it works
What happens after I schedule my delivery or pickup? 
What does Purchase Pending mean? Can I buy those cars? 
Do I need to request insurance for my new car? 
What does the shipping charge cover? Is it refundable? 
How does your process work? 
How do I change or cancel an order? 
How do I update my contact information? 
How do I delete my Carvana account? 
Are used electric vehicles eligible for tax credits? 
How do I buy a car? 
How do I change my payment option? 
Do you service Alaska & Hawaii? 
How do I add a co-borrower to my purchase? 
Returns & 7-Day Money Back Guarantee
Can I return Partner Inventory? 
Do I get a refund if I return the vehicle during my 7-Day Money Back Guarantee? 
Can I return my car if I’m within the 7-Day Money Back Guarantee? 
What are the limits of the 7-Day Money Back Guarantee? 
Does the co-signer need to be present for a vehicle return or vehicle exchange? 
Is the co-signer responsible for paying any mileage overage fees for a vehicle return or vehicle exchange during the 7-Day Money Back Guarantee? 
How do I return my Carvana vehicle?  
How do I exchange my Carvana vehicle?  
Documents
Why does Carvana complete an income and employment verification? 
Why do I need to send in additional information/documents after placing my order? 
Why were my documents rejected? 
Where can I upload additional documents requested by Carvana? 
I am self-employed. What documents can I provide to show proof of income? 
What is address verification? 
What are the driver’s license requirements for my purchase and registration? 
What is the Limited Power of Attorney and how do I provide it for my vehicle registration? 
What is the Odometer Disclosure and how do I provide it for my vehicle registration? 
Can I upload bank statements as proof of income? 
Can I upload pay stubs as proof of income? 
My primary income is fixed. Which documents can I provide for proof of income? 
My income is primarily commission-based. Which documents can I provide for proof of income? 
I am a business owner. Which documents can I provide for proof of income? 
I am a landlord or my primary income comes from real estate investment. Which documents can I provide for proof of income? 
What is an SSA-89 and why do I need one? 
I was asked to provide a Retail Security Agreement for self-arranged financing. What is that? 
I am in the military. Which documents can I provide to show proof of income? 
I am a teacher or educational professional on summer break. Which documents can I provide to show proof of income? 
I recently started a new job or switched jobs. What documents can I provide for proof of income? 
My legal name has recently changed and no longer matches my driver's license. Is that ok? 
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