Support Center Pickup & Delivery

Pickup & Delivery

We offer home delivery or you can pick up your vehicle at one of our Carvana locations, including our Car Vending Machines. Choose your preferred method and enjoy the full Carvana experience!

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Delivery Appointments
How long will my delivery or pick-up appointment take? 
What items are included with my vehicle? 
Do I have to be available at pickup or delivery, or can someone get the car on my behalf? 
What happens at delivery? 
Will Carvana deliver to me for free? 
What's the difference between shipping and delivery fees? 
Pick up Appointments
How many Carvana Car Vending Machines are there? 
Can I keep my Car Vending Machine token? 
What can I expect when I pick up my vehicle? 
Does the cost vary if I prefer to pick up my car from a Vending Machine versus having it delivered? 
How do Carvana's Car Vending Machines work? 
Can I buy a car I see inside the Carvana Vending Machine? 
What happens if I’m trading in my car at the Car Vending Machine? 
Scheduling
Once I schedule my delivery or pickup, how will I know when my order is confirmed for pickup or delivery? 
I’m working from home and available now; can my car be delivered sooner? 
Can I reschedule my appointment? 
Can I schedule an earlier delivery or pickup date than what is shown during my purchase? 
How soon are partner vehicles delivered? 
How will I know when my scheduled pickup or delivery is confirmed? 
Why has my vehicle appointment been delayed? 
What happens if my vehicle is delayed? 
My appointment has been delayed, will the co-signer be notified as well? 
What steps do I need to take if my appointment date is changed?  
If my vehicle is delayed, can I switch to a different vehicle?  
If my vehicle is delayed, can I cancel my order? 
How do I find out how long my vehicle will be delayed? 
How was my vehicle delayed if my purchase hasn't been confirmed yet? 
My vehicle is delayed - am I entitled to money or other compensation? 
How do delivery windows work? 

Related Topics

Purchasing a Car
Vehicle Protection & Repairs
Payment and Financing