The entire process is easy and not complicated.
Negatives:
1. The website is a little more user friendly than the app. I had issues trying to take pictures of docs for uploading. The app just wouldn't take pictures. I had to use my camera app and then upload via Carvana website. Also, the search filtering on the app didn't work correctly. (The app might have been updated/fixed since.)
2. When completing the contract signing, I didn't realize that I had signed up for a $3,000 maintenance agreement. I had to go back and decline the maintenance agreement offer. This process put the vehicle back on the market. (Someone else could swoop in and buy it.) I had to reschedule delivery, causing a delay in receiving my vehicle. Carvana should let you make small changes without having to reschedule or threatening to sell the vehicle being purchased.
3. Carvana kept pressuring me to get insurance for the vehicle before I even get it delivered. I'm not paying insurance for an automobile that I don't even have. Especially if the delivery could be delayed. It only takes a min for me to call my insurance to add the vehicle. Carvana wanted me to upload proof a week before delivery. I showed proof once my vehicle was delivered. They also keep trying to encourage you to try their auto insurance. However, it's understandable that they are trying to include everything you need to purchase a car. Insurance is legally required with any owned vehicle.
Positives:
1. Delivery was stress-free. The driver called to let me know when to expect him. He was extremely kind and personable. My trade in was loaded while I test drove my delivered vehicle. Once I returned, we signed papers and that was it. The delivery guy was professional and easy to work with.
2. The website, for the most part, is easy to use. I was able to filter down to what I wanted. I was able to save favorite choices so that I could compare and reference back quickly. There are plenty of photos and information about the vehicle posted. Purchasing is a step-by-step format that is easy to complete. I didn't need any help from customer support.
3. Text messages (not many) informed me of major updates and allowed me to text back if I had a question. A brief reply is sent back. Although automated, it was still handy.
4. Free home delivery and trade-in pickup. Quick swap. No problems.
*** I cannot comment on the registration process that takes place after the 7-day trial period. I'm finishing that now. ***
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