Used 2011 Toyota Prius

Bought the car after seeing some Carvana listings on Ebay. Did some research and found out 2 coworkers had bought from Carvana. One told me about a $500 discount card he had so I used that! Vehicle was delivered and as described with one exception. A wheel cover was missing and another was damaged during transit. The driver noted that and said they would be sending replacements. It has been a week and no contact from Carvana and no wheel covers.

I loved the freedom to browse vehicles on the website without being pestered by sales people calling or e-mailing me constantly. I was undecided for several months if I was going to trade for another car so I browsed quite a bit. When I decided to buy, it was super easy and everyone I spoke to on the phone was very professional and friendly.

I sold my Lexus and bought a Prius thru Carvana. I didn't trust that I was getting a great deal in both ends so I did a ton of research. That was a huge waste of time! I got a great deal! The process was ridiculously easy and I will use Carvana next time definitely. Everyone I dealt with was knowledgeable and really friendly.

I purchased this car a couple of weeks ago! I was attracted by your system, since I don't like dealing with typical used car sales people. They rate just higher than politicians. Carvana has a good business model, but it has some drawbacks. First is the virtual tour. There were defects or imperfections on the car that were not disclosed in the tour. One was a level three scrape on the rear bumper over a rear wheel. The other was damage (road rash) to the two front alloy wheels. I ended up keeping the car, but would have preferred these imperfections disclosed prior to delivery. Another issue was the the single smart key! Yes, some people turn in personal leases without the second key, and I appreciate that Carvana covered the cost of replacing the key ($375). However, I had to make two trips to a dreaded car dealership and wait an hour on the second visit for them to fit the key! It would have been nice to have known that on the front end!

Love the sales team! Help me with all old lady issues and patient with me trying to figure it all out. Great team and answered all my stupid questions and had a good sense of humor and kind with my bad jokes. The deilervy man was great too. On time and early ask if OK to come early. Patiently walked me through everything and just as polite and kind with all my stupid questions. Most of all if they did not know the answer they told me and check. wow all cars need to be sold like this. Never pressured . Have not bought a new car for a few years and if all dealers were like this would have. They explained I could return it with no problems and give me another car or money back. Told me take your time we will answer any questions. Love these guys

I bought a 2013 Prius from Carvana. The entire process was easy and went smoothly. The website software makes it easy to find the car you want, all pricing was as advertised, there were no bad surprises with the condition of the car, and it was delivered to my house in Columbus, OH, for free by a nice guy named Milton, who then took my trade-in car with him. I made a claim with SilverRock to get a second key which cost me nothing. All-in-all, a very satisfying experience, we love the car, and we will probably buy again from Carvana. Their customer service is incredibly high - all of the staff we interacted with, both in-person and on the telephone, were friendly and knowledgeable.

I was a little nervous about buying a car 100% online but the prices simply could not be beat. It was so easy- it felt like we were shopping for a book on Amazon or something! We already knew what we wanted and had already had experience driving the car so it was as simple as finding the right one, and Carvana had so many of the "right ones" to choose from!

This is the second time I have used Carvana to purchase a car and I LOVE it. I tell everyone it is the best way to buy a car ever!

The only reason I didn't rate this a 5 is because the car wasn't as clean as I would have hoped. But everything else was great. Information online was thorough, signing online was easy, we walked in and out within 30 minutes and the car is as advertised. Will definitely recommend them and likely use them again!

If you're in the market for a used car anytime soon, I strongly recommend giving Carvana a try. I'd been doing my research on buying a Prius since our last car got totaled in the Houston Tax Day floods. It didn't take long to see that Carvana consistently had the best prices and widest selection for what I wanted, but I was understandably trepidatious about buying a car sight unseen. Me and the internet are friends though, so I decided to give this process a shot, figuring there was almost no way it could be worse than what you go through with a traditional dealership, which I don't think anyone really enjoys. We'd actually bought and financed a vehicle through a dealership this April, so the experience was fresh in my mind and the contrasts could not be greater. When we bought our truck, we spent time commuting to the dealership that had the vehicle we were interested in, then there were a couple of exhausting hours negotiating the price, and then we had to make the 45-minute trip there again the next day in order to finalize everything with the financing. Not counting the time I spent researching and searching inventory while I waited for the insurance process to settle out and pay off our old car loan, I spent maybe two hours, tops, on the entire transaction with Carvana. That includes securing the financing, signing papers, and taking delivery of my car. In contrast to buying at the dealer, where the internet price is never the price they want to actually give you, and an initial estimate of an interest rate can change overnight, everything with Carvana was exactly what they said it would be. No one was pressuring me or trying to upsell me a bunch of stuff I didn't want or need, be that warranties or equipment. I knew when I was shopping that the price on the screen was what I would pay for the vehicle. While some may like wheeling and dealing, it's not my idea of a good time, so this gave me a huge amount of peace of mind. Obtaining financing with Carvana was as simple as a few clicks and a couple of minutes, and I was also incredibly pleased by how straightforward that process was, as well as with the rate I was offered. It was much lower than I'd anticipated, and I'm not sure I could have done better even if I'd expended a lot more effort. Plus, financing with them allowed me to feel even more secure that I'd be comfortable in my purchase, since it plugged that number in for every car I looked at then. There was no guess work at all about how much my payment would be- again, there's that important peace of mind. Best of all, my car was delivered right to my door! Our delivery was right on time, and the car was exactly what they'd said it was. Clint took the time to point out some of the dings that had been shown on the website to make sure I was ok with them, and even took the time to point out one that wasn't, letting me know he'd recorded it and it could be fixed at their expense with no issue. I went over all the papers with him and we were done with plenty of time left in the day to take our first trip in the new car down to Galveston- because instead of having been worn down by the whole affair, I was elated to have exactly the vehicle I wanted without any of the pitfalls of previous purchases! TL:DR- Carvana's model respected my time, energy, and intelligence. After this experience, there's no way I'll ever buy from a traditional dealership again.