Support Center Purchasing a Car

Purchasing a Car

With our 100% online process, browse, tour, and buy your car from anywhere. Then select your payment, upload your documents, and we’ll take care of the title and registration. It’s that easy.

How Do I Buy A Car with Carvana?
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Returns & 7-Day Money Back Guarantee
Can I return Partner Inventory? 
Do I get a refund if I return the vehicle during my 7-Day Money Back Guarantee? 
How do I exchange my Carvana vehicle?  
Does the co-signer need to be present for a vehicle return or vehicle exchange? 
Is the co-signer responsible for paying any mileage overage fees for a vehicle return or vehicle exchange during the 7-Day Money Back Guarantee? 
How do I return my Carvana vehicle?  
Can I return my car if I’m within the 7-Day Money Back Guarantee? 
What are the limits of the 7-Day Money Back Guarantee? 
Insurance
What coverage options does Carvana Insurance built with Root offer? 
How do I change or update my Carvana Insurance built with Root coverage options?  
What is the lien holder address for insurance purposes? 
How do I download the Root® app? 
What is Carvana Insurance built with Root? 
Does the co-signer need to be listed on the insurance? 
What is proof of insurance and how does it affect my registration? 
How do I file an auto insurance claim for Carvana Insurance built with Root? 
How do I choose the right Carvana Insurance built with Root coverage? 
How do I update my Carvana Insurance built with Root policy dates? 
How do I update the drivers and cars on my Carvana Insurance built with Root policy? 
How do I cancel my Carvana Insurance built with Root® policy? 
What should I do about my insurance if I return my vehicle during the 7-Day Money Back Guarantee? 
Is Carvana Insurance built with Root available in my state? 
How it works
Do I need to request insurance for my new car? 
What does Purchase Pending mean? Can I buy those cars? 
How do I change or cancel an order? 
Do you service Alaska & Hawaii? 
What does the shipping charge cover? Is it refundable? 
Are used electric vehicles eligible for tax credits? 
How do I update my contact information? 
How does your process work? 
How do I buy a car? 
What happens after I schedule my delivery or pickup? 
How do I change my payment option? 
How do I add a co-borrower to my purchase? 
How do I delete my Carvana account? 
How do I contact Carvana? 
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