My wife and I recently decided to trade in my old 2007 Mazda6 due to a number of minor problems that were cropping up with the car. I had already looked at Carvana a number of times in the past when car shopping and was impressed with the user interface and price/vehicle selection on the website, and after several positive reviews, we decided it was a good idea to use Carvana to buy our new car and trade in mine.
The process from top to bottom was excellent. I really like Mazda's and there were several great options for a newer model with low mileage and lots of features for the money. We settled on one that we both liked and started the buying process. I had already had my trade-in amount calculated (also very quick and easy), so all I needed to do was confirm some things like: driver's license, buying or financing, etc. We used Delta Community for financing which was awesome because we bank with them already, and their partnership with Carvana was seamless. If there were ever any questions I had about anything, one quick phone call to either Carvana customer support or the DC liaison answered them thoroughly. In the end, all of my documents were so easy to load and contracts were signed, and I was ready for the delivery of my new car and pick up of my trade-in.
The delivery was probably the best part of this whole experience, which is saying a lot. Unfortunately, I can't remember the name of the incredibly friendly delivery lady, probably because I was so excited and nervous (sorry! I really wanted to name drop!).
My parents were over at our house because my dad was on the title of my trade-in and had to be present. We were all worried because my driveway and the street we live on are both very steep. It didn't matter; not only was she EXACTLY on time (down to the first minute of my delivery window), but she lowered my new car into the street and backed it into my driveway with no problem. It was BEAUTIFUL and looked exactly as pictured online. I gave it a spin around the neighborhood and loved it. She gave my trade-in a spin and the trade-in price was honored just like they say online. She answered all of my questions and the few remaining documents I had to sign were a breeze. The whole process probably took about 30-45 minutes.
tldr; This company and the experience of buying and trading in a car and having it delivered right to your door were TOP TO BOTTOM AMAZING!
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