Support Center Purchasing a Car

Purchasing a Car

With our 100% online process, browse, tour, and buy your car from anywhere. Then select your payment, upload your documents, and we’ll take care of the title and registration. It’s that easy.

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How it works
How does your process work? 
How do I buy a car? 
What does Purchase Pending mean? Can I buy those cars? 
What happens after I schedule my delivery or pickup? 
What does the shipping charge cover? Is it refundable? 
How do I change my payment option? 
Do I need to request insurance for my new car? 
Do you service Alaska & Hawaii? 
How do I add a co-borrower to my purchase? 
How do I change or cancel an order? 
How do I update my contact information? 
How do I delete my Carvana account? 
Are used electric vehicles eligible for tax credits? 
Returns & 7-Day Money Back Guarantee
Can I return my car if I’m within the 7-Day Money Back Guarantee? 
What are the limits of the 7-Day Money Back Guarantee? 
Do I get a refund if I return the vehicle during my 7-Day Money Back Guarantee? 
Can I return Partner Inventory? 
Does the co-signer need to be present for a vehicle return or vehicle exchange? 
Is the co-signer responsible for paying any mileage overage fees for a vehicle return or vehicle exchange during the 7-Day Money Back Guarantee? 
How do I return my Carvana vehicle?  
How do I exchange my Carvana vehicle?  
Documents
I recently started a new job or switched jobs. What documents can I provide for proof of income? 
I am self-employed. What documents can I provide to show proof of income? 
Why were my documents rejected? 
Where can I upload additional documents requested by Carvana? 
What is address verification? 
What are the driver’s license requirements for my purchase and registration? 
Why does Carvana complete an income and employment verification? 
Why do I need to send in additional information/documents after placing my order? 
My legal name has recently changed and no longer matches my driver's license. Is that ok? 
What is the Limited Power of Attorney and how do I provide it for my vehicle registration? 
What is the Odometer Disclosure and how do I provide it for my vehicle registration? 
Can I upload bank statements as proof of income? 
Can I upload pay stubs as proof of income? 
My primary income is fixed. Which documents can I provide for proof of income? 
My income is primarily commission-based. Which documents can I provide for proof of income? 
I am a business owner. Which documents can I provide for proof of income? 
I am a landlord or my primary income comes from real estate investment. Which documents can I provide for proof of income? 
What is an SSA-89 and why do I need one? 
I was asked to provide a Retail Security Agreement for self-arranged financing. What is that? 
I am in the military. Which documents can I provide to show proof of income? 
I am a teacher or educational professional on summer break. Which documents can I provide to show proof of income? 
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About Our Vehicles
Payment and Financing
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